Edward Jackson
Sentosa Cove
Summary
Singaporean PR holder.
Dynamic operations professional with a proven track record in managing complex projects and driving operational excellence. Renowned for a collaborative approach and unwavering commitment to delivering high-quality results while consistently adapting to the evolving demands of AI within the Creative and Post Production landscape.
Expertise in strategic planning and team leadership, with a successful history of aligning employees with roles that maximize performance. Proactive and dedicated, focused on fostering continuous operational improvement and enhancing departmental efficiency to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Operations Director
BartleBogleHegarty
01.2015 - Current
- Led cross-functional teams to implement strategic initiatives that improved overall productivity.
- Streamlined operational processes to enhance efficiency across departments.
- Fostered collaboration among stakeholders to align departmental goals with company vision.
- Identified and implemented AI technology solutions that optimized creative and production workflow and resource allocation.
- Oversaw daily operations across multiple departments, ensuring efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Improved operational efficiency by streamlining processes and implementing AI innovative solutions.
- Enhanced employee engagement by developing AI training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Drove revenue growth through the identification of opportunities and the expansion of existing products/services offerings.
- Fostered culture of continuous improvement by leading AI workshops and training sessions.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative company culture to increase employee loyalty and reduce turnover.
APAC Operations Manager
Wellcom Worldwide
01.2011 - 01.2015
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Implemented process improvements that elevated team productivity and service delivery standards.
- Developed standard operating procedures to ensure consistency across all operational functions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Reduced turnaround time for project completion through effective resource allocation and team management.
APAC Production Director
TagWorldwide
01.2006 - 01.2011
- Directed production planning and scheduling to optimize workflow efficiency across multiple projects.
- Implemented quality control measures to ensure compliance with industry standards and client specifications.
- Collaborated with clients to align project goals with production capabilities, ensuring customer satisfaction.
- Planned and implemented production schedules and develop project budget.
- Managed cross-functional teams, fostering collaboration between departments to meet production goals.
- Evaluated projects for required production resources.
- Evaluated emerging technologies trends potentially beneficial company's long-term success integrating them where appropriate into existing operations.
- Continuously improved production process, identifying areas for improvement and implementing necessary changes.
- Managed a team of production staff, providing guidance, training, and performance evaluations to foster professional growth.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Implementation Manager
TagWorldwide
01.2000 - 01.2006
- Led cross-functional teams to streamline implementation processes and enhance project delivery.
- Developed comprehensive project plans aligning with client objectives and timelines.
- Managed stakeholder communications, ensuring alignment and satisfaction throughout project lifecycle.
- Coordinated resource allocation, optimizing team performance across multiple projects simultaneously.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Troubleshot during implementations, working closely with IT teams to efficiently resolve issues.
- Implemented and maintained technology and software budget.
- Led technical upgrade projects for clients by coordinating with Post Production teams.
Education
Degree - Computer Science
Durham University
UKDegree - Business Studies
Durham University
UKMaster of Science in Artificial Intelligence
Udacity Institute of AI & Technology
01-2025
Skills
- Operational efficiency
- Operations oversight
- Process improvement
- Resource allocation
- Operations management
- Teamwork and collaboration
- Team leadership
- Employee development
- Hiring and onboarding
- Performance evaluation and improvements
- Relationship building
- Proficient in AI Implementation
- Employee motivation
- Revenue growth
Community Service & Volunteer Work
- Willing Hearts Singapore, A soup kitchen that prepares, cooks and distributes about 5,000 daily meals in Singapore.
- Tabitha Foundation Cambodia, A House Building program which helps construct houses for families participating in the Savings Program within Cambodian village communities.
My Passions
Rugby, Football, Asian History, AI Technology
Timeline
Operations Director
BartleBogleHegarty
01.2015 - Current
APAC Operations Manager
Wellcom Worldwide
01.2011 - 01.2015
APAC Production Director
TagWorldwide
01.2006 - 01.2011
Implementation Manager
TagWorldwide
01.2000 - 01.2006
Degree - Computer Science
Durham University
Degree - Business Studies
Durham University
Master of Science in Artificial Intelligence
Udacity Institute of AI & Technology