Summary
Overview
Work History
Education
Skills
Timeline
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Eduardo Jr. Espinosa

Quezon City

Summary

To have a challenging position that would enhance my knowledge and skills in Human Resource domains.

Overview

7
7
years of professional experience

Work History

HR Services Advisor

Microsoft
10.2024 - Current
  • Ensure quality data completed within SLA depending on priority & Complexity
  • Provide customer support by working with internal partners or customers in Europe Region, to answer questions and resolve transaction problems. Able to resolve exceptions by using discretion
  • Maintain up-to-date knowledge based content policies, procedures & FAQs and share the gained knowledge and experience
  • Recommend solutions to process failings and contribute to the continuous improvement process

Service Team Analyst - HRSS

Uber Technologies Inc.
02.2024 - 08.2024
  • Review cases that arrive in the HRSS Uberhub queue and route the cases to the correct team based on their specialization.
  • Act as a strike coordinator that will support addressing cases of any HRSS queue (Benefits, Lifecyle, Mobility & Immigration) that needs support.
  • Process location changes in Workday.

HR Shared Services Specialist

Uber Technologies Inc
11.2021 - 02.2023
  • Provides Tier 1 support to employees by responding to requests, questions, and escalating issues as necessary
  • Knowledgeable in navigating different tools applicable to HRSS such as but not limited to Workday, iCIMS, ServiceNow and Slack
  • Responsible for doing Internal Mobility Eligibility checks.

Offshore Onboarding Specialist - Shared Services

Teleperformance
08.2021 - 10.2021
  • Keeping Warm of the candidates through call, text, and email
  • Touchbase with Stakeholders
  • Assist candidate inquiries though our ticketing system
  • Responsible for maintaining and updating CEC Running and Management file.

HR Assistant, Talent Acquisition Shared Services

Sykes Asia Inc
09.2018 - 08.2021
  • Provide tools and reports for other support team
  • Responsible for maintaining and updating specific Job information on the HRSS Open Job Tracker dashboard using data from BrassRing’s reporting tool
  • Create master lists for newly onboarded candidates
  • Responsible for updating and pulling new jobs on the tracker (Job Update Dashboard)
  • Create Business Report (End of Week Report)
  • I-9 and Background Check creation
  • Audit jobs, address emails and dovetail requests.

HR Executive

WNS Global Services
12.2017 - 03.2018
  • Test facilitator
  • Conducts initial interview
  • Job Postings, Job Harvesting, Callouts

Education

Bachelor of Science in Psychology -

New Era University- Main Campus
01.2017

Skills

  • Excellent communication skills (oral and written)
  • Ability to relate well to the public and co-workers
  • Can operate Microsoft Offices
  • Keen to details
  • Ability to adapt well to the new environment
  • Quick learner
  • Background Checks
  • Talent Acquisition
  • Onboarding and Orientation
  • HRIS management

Timeline

HR Services Advisor

Microsoft
10.2024 - Current

Service Team Analyst - HRSS

Uber Technologies Inc.
02.2024 - 08.2024

HR Shared Services Specialist

Uber Technologies Inc
11.2021 - 02.2023

Offshore Onboarding Specialist - Shared Services

Teleperformance
08.2021 - 10.2021

HR Assistant, Talent Acquisition Shared Services

Sykes Asia Inc
09.2018 - 08.2021

HR Executive

WNS Global Services
12.2017 - 03.2018

Bachelor of Science in Psychology -

New Era University- Main Campus

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Eduardo Jr. Espinosa