Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Languages
Timeline
Edrea Ng

Edrea Ng

Student
“Nothing is more interesting than meeting new people, hearing their stories, and being inspired.”

Overview

8
8

Months of professional experience

4
4
Certification

Work History

Administrative Assistant

The Thought Tailor Tuition Centre
12.2023 - Current
  • Prepared worksheets and increased accuracy of worksheets by proofreading, editing, and formatting.
  • Collaborated with other colleagues and teachers to discuss on worksheets and lesson plans

Call and Live Chat Agent

Inland Revenue Authority of Singapore, IRAS
02.2024 - 07.2024
  • Mastered 3 tax types and multiple software platforms to ensure seamless navigation.
  • Achieved Top 3 performance ranking in Personal Income Tax department and contributed to my team's success of Most Improved Team twice by consistently meeting or exceeding Performance Index.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained accurate records of taxpayer's interactions, ensuring data integrity for future reference or analysis purposes

Education

A Level Graduate -

Anglo-Chinese Junior College
02.2022 - 12.2023

Skills

  • Adaptability
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Teamwork and Collaboration

Accomplishments

Volunteer at Heartware Network

  • Planned engaging and dynamic events through team meetings
  • Attended and actively participated in events, bringing joy and companionship to target audiences

Student leader and Peer support leader in Primary, Secondary School and Junior College

  • Actively planned and executed several major school events through team collaboration with other student leaders
  • Facilitated a class, ensuring smooth coordination and active participation among students.
  • Carried out morning and recess duties dutifully

Member of the Volleyball team of Chung Cheng High School (Yishun) and Anglo Chinese Junior College

  • Attended trainings regularly
  • Sought feedback from coaches to improve on my skills
  • Attained 1 Silver and 3 Bronze medals

Member of Chemistry and Materials club of Anglo-Chinese Junior College

  • Tended the Medicinal Garden regularly
  • Created questions for known competitions

Member of Zen Taekwondo

  • Attained 6 Golds and 1 Bronze

Certification

  • Coursera, Strategy and Sustainability - February 2025
  • Coursera, Successful Presentation - February 2024
  • Coursera, Prompt Engineering Generative AI for Marketing & Advertising - February 2024
  • Coursera, Introduction to Microsoft Excel - March 2024

Interests

Golf

Volleyball

Cafe-hopping

Languages

English
Chinese (Mandarin)

Timeline

Call and Live Chat Agent - Inland Revenue Authority of Singapore, IRAS
02.2024 - 07.2024
Administrative Assistant - The Thought Tailor Tuition Centre
12.2023 - Current
Anglo-Chinese Junior College - A Level Graduate,
02.2022 - 12.2023

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