Culinary Connoisseur - Savors the delights of diverse cuisines, exploring new flavors and culinary experiences
Edna Chua
Summary
Experienced and driven professional with 7+ years of diverse industry expertise, spanning government, SMEs, MNCs, and Nasdaq-listed tech companies. Holds a bachelor's degree in Marketing and Communication with a Minor in Human Resources Management. Fluent in English, Mandarin, and Cantonese, I thrive in delivering exceptional client service, managing accounts, and driving business development strategies. Skilled in building strong relationships, communicating effectively with clients, and identifying growth opportunities. With a strategic mindset, strong problem-solving abilities, and a proactive approach, I consistently achieve outstanding results and contribute to organizational success. Experienced in collaborating with management-level stakeholders and serving customers across APAC and Greater China.
Overview
7
7
years of professional experience
3
3
Years of diploma in Hospitality & Tourism Management
3
3
Years of Degree in Marketing & Communication minor in HR
3
3
Languages
Work History
Teaching Servicing Executive
Spark Education Group [EdTech]
01.2023 - Current
- Efficiently manages a high caseload of 100 parents, ensuring prompt and professional responses with keen attention to detail and accuracy.
- Maintains an exceptional 24-hour response time for parent messages, showcasing a strong dedication to responsiveness and exceptional customer service.
- Serves as a valuable internal liaison, facilitating seamless operations and collaborative problem-solving between parents and various departments.
- Builds and nurtures positive relationships with parents, fostering trust and confidence in the services provided, while actively collaborating with internal stakeholders to address challenges and deliver optimal solutions.
- Demonstrates exceptional communication skills, both written and verbal, in interactions with parents, conveying information clearly and concisely while maintaining accurate documentation. Passionate about continuous learning and dedicated to personal and professional growth.
Multilingual Support Advisor
Shopify Inc [Listed MNC E-commerce]
10.2021 - 07.2022
- Successfully supports over 300 merchants in achieving business success through effective guidance and support.
- Efficiently manages a high volume of email inquiries from diverse regions, including Greater China and Portugal. Tapping onto my bilingual ability.
- Utilizes expertise in Shopify Payments to empower merchants, strategically recommending productivity-enhancing apps from the extensive Shopify Apps Store.
- Demonstrates consistent efficiency by addressing a minimum of 20 tickets daily, ensuring quick response times for prompt issue resolution.
- Proactively acts as a trusted business coach, offering merchants holistic solutions and needs-based recommendations, fostering long-term relationships. Maintains comprehensive documentation and follows up diligently after each interaction. Actively manages a personal Shopify store, continuously developing skills to stay updated with the latest industry trends.
BizConnect Service Manager
OCBC Bank, Commercial Service Centre
05.2021 - 08.2021
- Excels in a fast-paced call-center environment, delivering exceptional end-to-end service to over 9,000 customers by addressing their business account inquiries and ensuring seamless transaction fulfilment.
- Demonstrates outstanding client servicing skills, effectively communicating in multiple languages to serve a diverse global clientele of Global Commercial and Global Corporate Banking clients.
- Collaborates with cross-functional teams to develop customized service solutions, enhancing the overall customer experience and driving high levels of customer satisfaction.
- Applies in-depth product knowledge and expertise to ensure accurate and efficient transaction fulfilment, consistently meeting and exceeding customer expectations.
- Builds strong relationships with internal stakeholders, fostering a collaborative environment that optimizes service delivery and streamlines internal processes within the call center setting.
Digital Project Executive (SG Traineeship Program)
Polwel Co-Operative Society Limited, National Youth Council
04.2021 - 05.2021
- Supported IT managers in driving digitalisation initiatives, leveraging innovation to streamline processes and enhance operational efficiency within the IT department.
- Successfully collaborated with internal stakeholders and external vendors on various projects, ensuring seamless coordination and effective implementation of digitalisation strategies.
- Built a company intranet using SharePoint, transforming manual processes into digital workflows, and improving efficiency and productivity.
- Partnered with the Ministry of Manpower, Singapore, to implement efficient workflow solutions through digitalisation, optimising operational processes and enhancing overall organisational performance.
- Acquired proficiency in various applications such as Microsoft Sway, Yammer, Microsoft Teams, Office Delve, Power Automate, and Power BI, utilising them to develop impactful digital projects that bridge interdepartmental functions and optimise IT operations.
Business Development Executive
Novocall Pte. Ltd (Singapore's Startup)
12.2020 - 03.2021
- Proven track record as a dynamic sales and idea generation lead, driving business growth and optimizing workflow processes for a start-up company.
- Expertise in cold email outreach and lead generation, effectively engaging customers worldwide to share product information and promote our cutting-edge call automation process.
- Skilled in running impactful marketing campaigns, leveraging strategic tactics to boost sales and enhance brand visibility.
Customer Relation Executive
Housing and Development Board (Government, Statutory Boards)
01.2018 - 09.2020
- Processed 20,000 Housing Loan Eligibility (HLE) applications for members of the public
- Provided exceptional client servicing and loan advice to every customer
- Determined loan eligibility and amount based on HDB's internal guidelines
- Thrived in a high-stress, fast-paced environment while maintaining a high volume of workload without compromising quality or security
- Earned multiple 5-star ratings from satisfied customers within 3 years of service
Account Management Executive
AM Group Holdings Ltd (Hong Kong Listed)
08.2017 - 10.2017
- Demonstrated expertise in marketing products by effectively utilising SEM and SEO platforms such as Google, Yahoo, Facebook, and Instagram.
- Proven success in pitching compelling marketing strategies to SMEs, driving business growth and providing them with a competitive edge.
- Developed and executed targeted sales strategies with actionable plans, consistently surpassing sales targets and achieving desired goals. Skilled in prospecting, managing, and maintaining positive customer relationships, resulting in successful upselling of packages. Specialised in serving clients primarily within the car trade and interior design industries.
Account Management Executive
CareerBuilder Singapore (AKA JobsCentral, SME)
12.2016 - 07.2017
- Possess a comprehensive understanding of marketing and recruitment solutions, enabling the delivery of effective strategies tailored to client's unique needs.
- Consistently surpassed monthly sales targets of 10k through proactive hunting for new opportunities and employing a need-based selling approach to upsell to existing customers.
- Successfully targeted B2B customers across diverse industries, providing valuable marketing strategies to enhance their businesses. Resolved recruitment challenges by selling job posting packages and other recruitment tools, ensuring the hiring of top-tier candidates for client companies.
Education
Hospitality & Tourism Management
Nanyang Polytechnic
Diploma 04.2013 - 04.2016
Bachelor of Arts - Marketing & Communication Minor in HR
Singapore University of Social Sciences
01.2020 - 05.2023
Certification
English – Highest Grade in EF SET ENGLISH TEST, certified for professional business English proficiency.
Skills
Business Development
Interests
Self-help Book Devotee - Constantly seeks wisdom and inspiration through self-help literature, fostering personal growth and empowerment
Dart Enthusiast - Embraces the challenge and precision of darts, enjoying the competitive spirit and strategic thinking it entails
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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