Edmund Neo
Regional Success Manager, Asia
Summary
Dedicated law enforcement professional with over 13 years of experience, including specialized expertise as a Taser Master Trainer and administrative officer. Throughout my career, I’ve successfully trained Taser trainers and operators, conducting annual sessions with zero safety incidents. As an administrative officer, I was responsible for maintaining Taser devices, ensuring their functionality, and coordinating service requests for faulty equipment. I also conducted detailed investigations into incidents involving the discharge of Tasers, ensuring adherence to legal and departmental guidelines. With my deep understanding of public safety operations, technical equipment management, and training, I bring a unique blend of skills that can drive customer success in the public safety sector, particularly in supporting Axon’s mission to enhance safety through innovative technology.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Senior Investigation Officer
Singapore Police Force
2023.04 - Current
- Conducted high-profile investigations, ensuring confidentiality and maintaining professional integrity throughout the process.
- Built strong relationships with external partners such as law enforcement agencies to support collaborative efforts in resolving cases.
- Increased team productivity by providing training and mentoring to junior officers on investigative techniques.
- Cases that underwent prosecution concluded with 100% conviction.
- Investigated into Taser fired by officer on course of duty in accordance to local laws.
Administrative Officer
Singapore Police Force
2019.06 - 2023.04
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Coordinated with contractors with facility projects and improvement in equipment
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained at least 90% operational equipment and vehicle fleet
- Maintained data of over 100 officers with variety of records.
- Managed maintenance, link-up with stakeholder of Taser for any service request. Obtained and maintained Taser data for administrative purposes.
Ground Response Force Officer
Singapore Police Force
2012.04 - 2019.06
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Preserve crime scene for investigation processing.
- Maintained 100% response in dispatched incidents.
- Engage in after action reviews for cases of interests to improve workflow and processes.
Education
Bachelor of Science - Management With Security Studies
Singapore University of Social Sciences
Singapore 2019.07 - 2023.10
Skills
Interviewing expertise
Legal compliance
Advanced investigative techniques
Evidence processing
Crime prevention
Action planning
Interviewing witnesses
Documentation and control
Data acquisition
Relationship building
Administrative support
Customer relations
Certification
CZ P-07 Pistol Trainer
Timeline
Home Team Intermediate Investigation Course
2024-07
Financial Investigation Intermediate Workshop
2023-09
Home Team Basic Investigation Course
2023-05
Senior Investigation Officer
Singapore Police Force
2023.04 - Current
Glock 19 Gen 5 Pistol Trainer
2019-10
Bachelor of Science - Management With Security Studies
Singapore University of Social Sciences
2019.07 - 2023.10
Administrative Officer
Singapore Police Force
2019.06 - 2023.04
TASER Master Trainer
2018-04
CZ P-07 Pistol Trainer
2017-06
Ground Response Force Officer
Singapore Police Force
2012.04 - 2019.06