Hi, I’m
Edmund Ng
Summary
Dynamic and results-driven retail management professional with over 15 years of experience in overseeing operations, leading teams, and implementing strategies to drive sales growth. Demonstrates a strong self-improvement mindset by viewing mistakes as learning opportunities and leveraging them to enhance performance. Adept at strategic planning, staff training, and process optimization to meet organizational goals and deliver exceptional customer service.
Overview
16
years of professional experience
Work History
IUIGA TECHNOLOGIES PTE. LTD.
Regional Operations Manager
10.2018 - Current
Job overview
- Managed a portfolio of 17 retail stores, ensuring smooth operations and adherence to company standards
- Set performance targets, developed actionable plans, and monitored progress to achieve store objectives
- Conducted staff training on customer service, product knowledge, and sales techniques
- Resolved customer complaints effectively, maintaining high levels of satisfaction
- Coordinated stock orders, optimized inventory levels, and minimized stockouts
- Assisted in recruitment, participated in interviews, and evaluated potential hires
- Developed staff work schedules for optimal coverage during peak hours
- Negotiated lease terms and rental prices with mall landlords
- Collaborated with top management to create and implement innovative operational plans
- Streamlined processes and ensured compliance with company guidelines.
Digiphoto Entertainment Imaging
Area Manager
06.2018 - 09.2018
Job overview
- Oversaw retail operations for multiple locations, focusing on sales growth and team efficiency
- Managed stock levels, conducted sales forecasting, and planned promotional events
- Addressed staffing issues, conducted appraisals, and facilitated staff training and development.
Miniso SG Pte Ltd
Area Manager
11.2015 - 05.2018
Job overview
- Managed five outlets, driving sales performance and ensuring operational efficiency
- Analyzed sales figures, identified trends, and developed strategic plans for growth
- Maintained stock levels, managed inventory, and resolved health, safety, and legal issues
- Conducted staff training, managed schedules, and handled customer complaints.
Wing Tai Clothing Pte Ltd
Supervisor
05.2015 - 11.2015
Job overview
- Oversaw daily operations of the retail outlet, achieving sales targets and maintaining customer service standards
- Coached junior sales staff, developed shift schedules, and managed inventory.
KF Channel
Senior Retail Supervisor
08.2013 - 05.2015
Job overview
- Managed retail operations, including sales performance, inventory control, and staff development
- Developed marketing strategies, planned promotions, and ensured compliance with health and safety regulations
- Conducted strategic business planning and collaborated with marketing teams for in-store activities.
KF Channel (S) Pte Ltd
Store Supervisor
08.2013 - 05.2015
Job overview
- Supervised sales staff, managed store operations, and developed strategies to maximize profits
- Handled inventory management, sales forecasting, and staff training.
Charles & Keith
Training Assistant
01.2009 - 01.2013
Job overview
- Assisted in managing retail operations, setting sales targets, and maintaining customer service standards
- Conducted POS transactions, managed inventory, and handled customer complaints.
Marks & Spencer
Sales Associate
06.2008 - 08.2009
Job overview
- Provided excellent customer service, maintained store standards, and supported sales operations.
Education
Singapore Institute of Retail Studies
Diploma in Retail Management
01.2012
Skills
- Retail Management
- Strategic Planning
- Customer Service
- Inventory Control
- Team Leadership
- Process Improvement
- Negotiation
- Analytical Thinking
- Communication
- Operational Efficiency
- Excellent interpersonal skills
- Warehouse Management
- Staffing oversight
- Maintenance Scheduling
- Outstanding communication skills
Languages
English
Mandarin
Timeline
Regional Operations Manager
IUIGA TECHNOLOGIES PTE. LTD.
10.2018 - Current
Area Manager
Digiphoto Entertainment Imaging
06.2018 - 09.2018
Area Manager
Miniso SG Pte Ltd
11.2015 - 05.2018
Supervisor
Wing Tai Clothing Pte Ltd
05.2015 - 11.2015
Senior Retail Supervisor
KF Channel
08.2013 - 05.2015
Store Supervisor
KF Channel (S) Pte Ltd
08.2013 - 05.2015
Training Assistant
Charles & Keith
01.2009 - 01.2013
Sales Associate
Marks & Spencer
06.2008 - 08.2009
Singapore Institute of Retail Studies
Diploma in Retail Management
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