Sing Joo (Janey), H'ng
Puchong Batu Dua Belas,10
Summary
Dynamic Transport Planning Manager at Nestle Products Bhd with a proven track record in project management and cross-functional collaboration. Successfully improved project efficiency and reduced costs through strategic negotiations and effective communication. Adept at mentoring teams, fostering a strong workplace culture, and driving continuous improvement initiatives.
Proactive and goal-oriented professional with time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Transport Planning Manager
Nestle Products Bhd
03.2023 - Current
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Mentored and supported 9 (nine) department employees to create strong workplace culture.
- Improved project efficiency by streamlining planning processes and implementing effective communication strategies.
- Created new methodologies to improve planning process and results.
- Presented regular progress updates to senior leadership, highlighting successes as well as challenges encountered during project execution phases.
- Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Facilitated strong relationships with clients, addressing concerns promptly and effectively managing expectations.
- Reduced costs through efficient resource allocation and strategic negotiations with suppliers.
- Increased team productivity with regular progress monitoring and providing constructive feedback.
- Mentored junior staff members, enhancing their planning skills and fostering a collaborative work environment.
- Developed comprehensive project plans for successful execution, meeting deadlines and budget requirements.
- Collaborated with company leaders to support consistency and best practices.
- Implemented risk management strategies to minimize potential issues and maintain project momentum.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Customer Facing Supply Chain Manager
Nestle Products Sdn Bhd
07.2021 - 03.2023
- Developed strong distributors & Nation Distributor Management (NDM) team relationships to ensure timely delivery of materials and maintain high-quality standards.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Managing the zone survey namely Global Customer Service Satisfaction Survey which is carrying the customer centricity KPI over Nestle as whole business. Every voice and opinion is taken into action which lead to project improvement / feasibility.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
- Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Spearheaded cross-functional teams focused on continuous improvement initiatives within the supply chain function.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Leveraged analytics tools for in-depth analysis of supply chain data, resulting in actionable insights for process improvements.
- Developed strategic partnerships with key suppliers, ensuring reliability and flexibility in supply during peak demand periods.
Supply Chain Manager - Central Distribution
Lotus's Malaysia
01.2017 - 05.2021
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Along as team of 3, managing more than 500 suppliers to Lotus covering ambient, fresh & frozen category of products.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Improved supplier performance ratings by establishing clear expectations and implementing regular evaluation processes.
- Streamlined delivery and receiving operations to reduce errors and improve warehouse operation and store operation satisfaction.
- Enhanced team productivity, implementing agile methodologies in project management and daily operations.
- Developed strategic partnerships with key suppliers, ensuring reliability and flexibility in supply during peak demand periods.
- Negotiated with suppliers to secure optimize operation income.
Relationship Manager
Standard Charted Bank
01.2014 - 02.2015
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
Treasury Specialist
United Overseas Bank, UOB
04.2013 - 12.2013
- Developed strong relationships with banking partners, ensuring favorable terms for credit facilities and other services.
- Monitored ongoing debt levels, maintaining a balanced mix of short-term and long-term liabilities to optimize the cost of capital.
- Enhanced treasury operations efficiency with the implementation of automated processes and systems.
- Conducted regular financial risk assessments, identifying and mitigating potential exposures to ensure a stable financial position.
- Collaborated with cross-functional teams to improve working capital management and optimize cash utilization.
- Developed and delivered treasury-related training programs for finance professionals across the organization, promoting best practices in cash management, risk mitigation, and compliance.
- Managed daily cash positioning, ensuring adequate liquidity for operational needs while maximizing returns on excess funds.
- Ensured compliance with internal controls, policies, and regulatory requirements in all treasury activities.
Investment Share Executive
Maybank Investment Bank Berhad
08.2010 - 04.2013
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Identified trends and assessed opportunities to improve processes and execution.
Education
Bachelor of Arts - Marketing
KBU International College
Bandar Utama, Selangor10-2010
Skills
- Issue resolution
- Budget preparation
- Cross-functional collaboration
- Relationship building
- Project management
- Plan review
- Staff management
- Team leadership
- Negotiation and conflict resolution
- Decision-making
- Negotiation
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Cantonese)
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Transport Planning Manager
Nestle Products Bhd
03.2023 - Current
Customer Facing Supply Chain Manager
Nestle Products Sdn Bhd
07.2021 - 03.2023
Supply Chain Manager - Central Distribution
Lotus's Malaysia
01.2017 - 05.2021
Relationship Manager
Standard Charted Bank
01.2014 - 02.2015
Treasury Specialist
United Overseas Bank, UOB
04.2013 - 12.2013
Investment Share Executive
Maybank Investment Bank Berhad
08.2010 - 04.2013
Bachelor of Arts - Marketing
KBU International College
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