Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edmond Ong

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Neon Pigeon
04.2023 - 06.2025
  • Coordinated daily operations to ensure efficient service delivery and optimal guest experiences.
  • Trained and mentored staff on best practices in customer service and operational procedures.
  • Developed and implemented standard operating procedures to enhance team productivity and service quality.
  • Collaborated with management to analyze performance metrics and drive continuous improvement initiatives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Heart Of Darkness
02.2021 - 03.2023
  • Managed inventory levels, ensuring timely stock replenishment and minimizing waste.
  • Assisted in creating staff schedules to optimize labor efficiency while meeting business demands.
  • Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business relationships.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Server

Neon Pigeon
07.2015 - 02.2021
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Trained new servers on menu offerings and service standards, fostering teamwork.
  • Managed multiple tables efficiently during peak hours, maintaining high operational standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Diploma - Engineering Informatics

Nanyang Polytechnic
Singapore
09-2013

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Sales reporting
  • Cost reduction
  • Cost control
  • Budgeting and finance
  • Adaptability and flexibility

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Assistant Manager

Neon Pigeon
04.2023 - 06.2025

Assistant Manager

Heart Of Darkness
02.2021 - 03.2023

Server

Neon Pigeon
07.2015 - 02.2021

Diploma - Engineering Informatics

Nanyang Polytechnic

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Edmond Ong