Edinur Ali Bin Muhammad
Woodlands
Summary
Hardworking individual with excellent leadership skills and more than 6 years of retail experience in a fast-paced, high-end retail environment. Proven track record of meeting and exceeding targets with strong interpersonal and customer service skills. Seeking challenging opportunities where i can fully utilize my skills for the success of the organization.
Overview
6
6
years of professional experience
Work History
Senior Sales Associate
MMSG Retail (MaxMara Group)
03.2023 - Current
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
Assistant Store Manager
Massimo Dutti
09.2022 - 02.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained and guided team members to maintain high productivity and performance metrics.
Department Manager
H&M Hennes & Mauritz
10.2020 - 09.2022
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Advisor
H&M Hennes & Mauritz
05.2018 - 09.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Diploma - Civil Engineering
MARA University of Technology
Penang, Malaysia04.2013
High School Diploma -
MARA Junior Science College
Kelantan, Malaysia12.2008
Skills
-Leadership
-Team Work & Team Building
-Problem Solving & Critical Thinking
-Decision Making
-Strategic Planning
Timeline
Senior Sales Associate
MMSG Retail (MaxMara Group)
03.2023 - Current
Assistant Store Manager
Massimo Dutti
09.2022 - 02.2023
Department Manager
H&M Hennes & Mauritz
10.2020 - 09.2022
Sales Advisor
H&M Hennes & Mauritz
05.2018 - 09.2020
Diploma - Civil Engineering
MARA University of Technology
High School Diploma -
MARA Junior Science College
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