Microsoft Office
Edge Ong Wei Qiang
Sales Specialist
Summary
Adept at fostering client relationships and enhancing customer satisfaction, my tenure at OOM Pte Ltd underscored my ability to drive loyalty and retention. Leveraging skills in client engagement and strategic planning, I propelled team growth and mentored junior staff, significantly improving service standards and operational efficiency without exceeding a numerical percentage.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Skills Developement Advisor
OOM Pte Ltd
11.2024 - 02.2025
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
Senior Sales Specialist
Best Denki Pte Ltd
01.2019 - 11.2024
- Led contract negotiations, securing favorable terms that maximized profitability while mitigating risk.
- Expanded customer base by identifying new business opportunities and conducting targeted prospecting efforts.
- Mentored junior sales staff, sharing best practices for lead generation, prospecting, and closing techniques.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Manage sales strategy, execution, and results
- Liaise with and advise branch managers on sales opportunities
- Develops operational standards and monitors productivity to ensure sales goals and budgets are met, Integrates and adjusts sales strategies to market conditions and clients needs
LG Sales Representative
LG Pte Ltd
01.2016 - 10.2018
- Expanded customer base through walk-in, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Outlet Manager ( 3 outlets)
- Promoting and selling company’s new and existing Consumer Electronics & VCC products to customers at shopping malls located in town or residential hubs or events hall for Expo Shows; Educate customers on how to use/consume products;
- Monitoring & help Stores to attain Sell Out Target set by the Company;
- Provide feedback to Main Office on Store issues, market trends, competitors update, areas of improvement, etc
Brand Advocate
Microsoft Pte Ltd
03.2014 - 01.2016
- Boosted product sales by conducting in-store promotions and events to showcase brand offerings.
- Represented the brand at industry conferences and trade shows, increasing visibility among potential clients and partners.
- Strengthened brand loyalty with exceptional customer service skills, providing personalized attention to consumers'' needs and preferences.
- Analyzed sales data to identify opportunities for growth or improvements in inventory management processes, maximizing efficiency within the organization.
- Assisted in the development of annual marketing plans, setting attainable goals and allocating resources strategically for optimal outcomes.
- Utilized data-driven insights for targeted marketing campaigns, enhancing overall brand reach and effectiveness.
- Developed comprehensive training materials for new Brand Advocates, ensuring consistent representation of company values and messaging.
- Managed relationships with key stakeholders such as suppliers, retailers, and distributors to ensure seamless operations within the supply chain.
Team Leader ( Brand Building )
Oppo Pte Ltd
01.2012 - 02.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Education
No Degree - N Level
Queensway Secondary School
Singapore 04.2001 -
No Degree - Service Challenge Certificate
NTUC Income
Singapore 04.2001 -
Skills
Presentations and public speaking
Problem-solving
Client engagement
Career planning
Decision-making
Critical thinking
Analytical thinking
Strategic planning
Relationship building
Training and mentoring
Customer service
Client relationship management
Software
Timeline
Skills Developement Advisor
OOM Pte Ltd
11.2024 - 02.2025
Senior Sales Specialist
Best Denki Pte Ltd
01.2019 - 11.2024
LG Sales Representative
LG Pte Ltd
01.2016 - 10.2018
Brand Advocate
Microsoft Pte Ltd
03.2014 - 01.2016
Team Leader ( Brand Building )
Oppo Pte Ltd
01.2012 - 02.2014
No Degree - N Level
Queensway Secondary School
04.2001 -
No Degree - Service Challenge Certificate
NTUC Income
04.2001 -
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