EDEN COBEY
Summary
Dynamic Assistant Restaurant Manager with background in ensuring high standards and delivering result with expertise in staff training and development, enhancing team performance and customer satisfaction. Proven track record in inventory control and budget administration, driving operational efficiency and profitability. Recognized for fostering a collaborative environment and implementing effective training programs to boost employee retention. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
McDonald's Restaurant Pte. Ltd.
05.2008 - 03.2025
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established rapport with guests through personalized interactions that led to repeat business.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Reduced waste and optimized resource use by implementing food waste tracking system.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Enhanced team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Sales Manager
Vraisonflex Industrial Sales Co.
03.2002 - 12.2007
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Tailored sales pitches to match customer needs, increasing conversion rates.
- Negotiated contracts with key clients to secure long-term partnerships.
- Streamlined sales processes for efficiency, reducing time to close deals.
- Enhanced sales forecasting accuracy by analyzing sales data and market trends.
- Cultivated relationships with vendors to ensure competitive pricing and product availability.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled out of town deliveries to meet tight deadline of project
- Does on-site job to conduct technical assistance for anything to replace or repair
Assistant Sales Manager
Cobey-Flex Enterprises Co.
12.1999 - 09.2002
- Drove sales by developing multi-million dollar contract sales.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Manage office function to support the manager and staff
- Handles credit and collection
- Scouting and outsourcing new client and project
Manager Trainee /Assistant Visual Merchandiser
ACA Video Inc.
05.1999 - 11.1999
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Fostered a collaborative work environment by promoting open communication channels among team members.
- Explained services and products to customers in friendly and engaging way.
- Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in planning promotional events, driving foot traffic and increasing average transaction values during key sales periods.
- Evaluated display effectiveness using various metrics such as sales data, customer feedback, and conversion rates, refining strategies as needed for continuous improvement.
- Supported loss prevention efforts by designing secure yet visually appealing product setups that deterred theft while showcasing items effectively.
- Enhanced store aesthetics by collaborating with the visual team to execute impactful displays and floor layouts.
Education
Bachelor of Arts - Mass Communication
Far Eastern University
Philippines03-1999
Photoshop
MICRO CADD Technologies
Philippines04-2007
Web Page Design & Development
Informatics Institute
Philippines07-2001
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- Customer assistance
- Restaurant operations
- Training and mentoring
- Promotions and events coordination
- Scheduling and labor control
- Inventory control
- Employee retention
- Budget administration
- Interpersonal and written communication
- POS system
- Restaurant promotion management
- Operations management
- Reliable and responsible
- Inventory management
- Critical thinking
- Quality control
- Collaboration and teamwork
- Health code compliance
- Recruitment
- Supply ordering and management
- Profitability optimization
- Kitchen equipment operation and maintenance
- Safe food handling
Certification
- Food & Beverage Safety & Hygiene Policies & Procedure Singapore Workforce skills Qualification.
- Excellent Service Award 2024 (Silver)
Restaurant Association Of Singapore
The Excellent Service Award (EXSA) is a national award launch in 1994. Its aim is to give due recognition to individuals who have gone beyond the call of duty in delivering exceptional service and creating memorable experience to guest
- Excellent Service Award 2021 (Silver)
Restaurant Association Of Singapore
The Excellent Service Award (EXSA) is a national award launch in 1994. Its aim is to give due recognition to individuals who have gone beyond the call of duty in delivering exceptional service and creating memorable experience to guest
- Long Service Award Yr 2023
McDonald's Singapore
15 years of loyal and dedicated service
Reading, Yoga, Cooking & learning new things
In my free time, I love learn new things by reading, research and studying. Cooking interest me from preparation to cooking to plating and presentation. Other things that interest me is architectures, theatres and arts. Yoga and Pilates keep me to shape (sound body & mind)
REFERENCES
Sheila Marie Baquirin
Restaurant General Manager
McDonald's Singapore
T: +6581865682
Maybelyne Macaraig
Consultant, Learning and Development
McDonald's Singapore
T: +6585004921
Timeline
Assistant Restaurant Manager
McDonald's Restaurant Pte. Ltd.
05.2008 - 03.2025
Assistant Sales Manager
Vraisonflex Industrial Sales Co.
03.2002 - 12.2007
Assistant Sales Manager
Cobey-Flex Enterprises Co.
12.1999 - 09.2002
Manager Trainee /Assistant Visual Merchandiser
ACA Video Inc.
05.1999 - 11.1999
Bachelor of Arts - Mass Communication
Far Eastern University
Photoshop
MICRO CADD Technologies
Web Page Design & Development
Informatics Institute
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