EDDY ZAINUDDIN
Technical Presales Engineer | Solutions Engineer | Sales Engineer | Technical Solutions Architect
Singapore
Summary
Results-driven Solutions Engineer specializing in UCaaS, CCaaS, CX, and Collaboration solutions. Extensive experience in presales, solution architecture, and technical enablement for platforms including Cisco Webex, Zoom, Microsoft Teams, and Nice CXone. Skilled in conducting PoV/PoC demonstrations, enabling partners, and designing enterprise solutions to streamline communication and drive adoption.
Overview
24
24
years of professional experience
Skills
Client & Stakeholder Leadership: Communication Presentation & Demos Stakeholder Management Cross-Functional Collaboration
undefinedTechnology Expertise
CX, Collaborations & SaaS Platforms
- UCaaS, CCaaS : Microsoft Teams, Zoom, Nice CXone, Webex Calling, Contact Center
- CRM : Salesforce, Dynamics 365, HubSpot
Networking & Cloud
- Protocols : SIP, VoIP, WebRTC | Infrastructure : Cisco Routers/Switches, SBC, QoS Optimization
- Automation : REST API, Webhooks, Postman | Cloud : Hybrid Design (AWS/Azure)
Compliance & Security
- CISSP-Aligned Frameworks | GDPR/PDPA
Work History
Solutions Manager
PROFESSIONAL SERVICES & TECHNOLOGY GROUP
06.2023 - Current
- Spearheaded integration of digital channels into CX workflows to unify customer touchpoints via API-driven automations, boosting engagement 35% and slashing response times 25% across 5 clients.
- Secured inaugural $60K ARR contract by designing compliance-focused Contact Center solutions using AI sentiment analytics and CRM integrations, closing advocacy gaps for regulated industries.
- Optimized brand perception by analyzing 10k+ monthly interactions via AI sentiment tools, lifting client NPS 20% for 3 key accounts.
Partner Solutions Engineer
ZOOM COMMUNICATIONS INC
08.2020 - 05.2023
- Drove 217% revenue growth by leading partners for Zoom UCaaS and CCaaS solutions, positioning them as complementary to existing on-premise infrastructure for hybrid enterprise compliance.
- Boosted customer engagement 47% through REST API integrations between Zoom Web applications and CRM platforms , unifying omnichannel workflows for 10+ enterprise clients.
- Secured $672K ARR enterprise deal by delivering technical Proof of Value, Proof of Concepts and demonstrations showcasing Zoom interoperability for seamless hybrid collaboration.
- Trained 50+ partners on Zoom-Microsoft-Cisco coexistence strategies, accelerating platform adoption and driving 10x engagement growth .
- Increased partner collaboration 150% via APAC technical workshops on integrations, positioning Zoom UCaaS as the backbone of enterprise communication.
Senior Sales Engineer
BT GROUP
10.2015 - 07.2020
- Led presales for BT Collab solutions to replace legacy UC/CC systems via technical workshops and compliance-driven architectures , driving $60M in multi-year expansions across 20+ enterprises.
- Modernized digital workflows by migrating 15+ clients to BT branded (TPaaS, Webex and Skype for Business), reducing migration timelines by 40% through API and workflow standardization.
- Achieved 100% customer retention by resolving technical escalations for UC & Collaboration deployments through cross-functional collaboration and SLA-focused support.
- Boosted client acquisition 25% via tailored demos and roadmap planning, positioning Webex as the core of enterprise collaboration strategies.
Solutions Consultant
ORANGE BUSINESS SERVICES
09.2013 - 09.2015
- Architected UC & Collaboration solutions to replace legacy systems through hybrid cloud integrations and compliance frameworks, securing $6M in contracts and driving 20% revenue growth for enterprise clients.
- Drive compliant UC architectures to accelerate adoption by embedding compliance into UC workflows, increasing enterprise client uptake by 30%.
- Reduced churn 60% by implementing proactive success strategies with managed services and SLA-driven escalation protocols, ensuring long-term retention.
Senior Sales Engineer
BT CONFERENCING
06.2012 - 09.2013
- Architected Cisco Webex and TPaaS solutions to streamline enterprise collaboration by integrating Webex SaaS with legacy SIP systems, securing $3M in managed services contracts across 10+ APAC clients.
- Led customer adoption workshops to accelerate platform usage through hands-on training and workflow optimization, increasing solution adoption by 30% within 6 months.
- Pioneered technical sales strategies to expand market reach (why) via tailored product demos and cross-functional consultations, driving 25% growth in new client acquisitions and positioning BT as the preferred collaboration partner.
Lead Consultant
NCS
10.2000 - 05.2012
- Architected Cisco Collaboration, Telepresence, and AV-IT solutions to modernize enterprise communication by integrating Cisco Webex with legacy infrastructure, securing $40M in contracts .
- Led presales consulting to align solutions with client goals via cross-functional workshops and PoC demonstrations, ensuring 100% seamless deployments .
- Managed key enterprise accounts to drive adoption and retention through strategic roadmap planning and SLA-focused support, achieving 95% renewal rates .
Timeline
Solutions Manager
PROFESSIONAL SERVICES & TECHNOLOGY GROUP
06.2023 - Current
Partner Solutions Engineer
ZOOM COMMUNICATIONS INC
08.2020 - 05.2023
Senior Sales Engineer
BT GROUP
10.2015 - 07.2020
Solutions Consultant
ORANGE BUSINESS SERVICES
09.2013 - 09.2015
Senior Sales Engineer
BT CONFERENCING
06.2012 - 09.2013
Lead Consultant
NCS
10.2000 - 05.2012
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