EDDIE SHI JUN SIM
IT TECHNICAN
Summary
Adept IT Technician with a proven track record at DSV Solutions, excelling in technical support and problem-solving to enhance system efficiency and meet SLAs. Skilled in hardware configuration and time management, successfully managed inventory and deployment projects, improving operational workflows by 30%. Demonstrates strong Microsoft Windows and Office proficiency, ensuring seamless device provisioning and telecom management.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Technician
DSV Solutions
03.2022 - Current
- Task Management: Ensure SLAs are met by monitoring and updating task queues.
- Device Deployment: Deploy and provision desktops, laptops, phones, and monitors; manage imaging and phone setup via DEP/MDM.
- Telecom & Hardware Support: Handle telecom requests and troubleshoot hardware issues (monitors, phones, etc.).
- Inventory & Asset Management: Oversee inventory, audits, asset tagging, and reverse logistics.
- Warehouse Operations: Manage IT equipment storage, handling, and distribution.
- Shipping & E-Waste: Coordinate global shipping and manage e-waste/donations.
- Employee Equipment Collection: Collect equipment during terminations and upgrades.
- Admin Support: Manage asset distribution, daily operations, and special projects.
- Noob Coordination: Provision hardware and imaging for new hires.
Education
High School Diploma -
PSB ACADEMY
Singapore, Null, Singapore 04.2001 -
High School Diploma -
ISKILL COMPUTER TRAINING CENTER
MALAYSIA 04.2001 -
Skills
Technical support
Problem-solving abilities
Time management
Microsoft windows and office
Hardware configuration
Certification
Certificate in InfoComm Technology
Timeline
Certificate in InfoComm Technology
03-2024
IT Technician
DSV Solutions
03.2022 - Current
High School Diploma -
PSB ACADEMY
04.2001 -
High School Diploma -
ISKILL COMPUTER TRAINING CENTER
04.2001 -
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