Eddie Shum Po Ming
Solution Architect
Singapore
Summary
Over 26 years of experience in IT industry with a focus on technical architecture and pre-sales support. Expertise in managing Wi-Fi solutions (Cisco, Ruckus, Aruba, Huawei), LAN (Cisco, Aruba), SD-LAN (Cisco Meraki), and managed uCPE solutions. Proven track record in delivering system, storage, and backup solutions for enterprise and public sector clients, including Dell, Nutanix, and HPE products. Committed to identifying and addressing customer needs in IT environments to drive successful outcomes.
Overview
4
4
Languages
19
19
Certifications
29
29
years of professional experience
Work History
Solution Architect, Pre-Sales
Singapore Telecommunications Limited
04.2020 - 09.2024
- Primary roles to drive, promote and provide Pre-Sales support for Managed Wi-Fi (Cisco, Ruckus, Aruba, Huawei), Managed LAN (Cisco), SDLAN (Cisco Meraki – Routing, Firewall & Switches) and Managed uCPE (Server+VNF) solutions and SDWAN Solution.
- Identified key drivers, pain points, and challenges at customer to recommend best-fit solutions.
- Provide technical advice to stakeholders on solution and solution alternatives, corresponding risks and implications. Provide Pre/Post Site Survey.
- Work with Enterprise Architects to rationalize the technical design and ensure the solution works well with the customer infrastructure, policies, standards, and security requirements
- Work with internal teams to support customer interests and opportunities.
- Translated solution design into technical specifications for tender submissions.
- Work with the vendors on the deployment methodology according to the business requirement.
- Communicate and work with the Day 1 delivery team regularly to ensure the proposed solutions are deliverable.
- Conducted handover of solution details to Day 1 delivery team upon opportunity win.
Senior Consultant, Pre-Sales
NCS Pte Ltd
10.2016 - 04.2020
- Primary roles to drive, promote and provide Pre-Sales support for System/Storage solutions (Product such as Dell PowerEdge, Dell PowerMax, Dell VxRail, Nutanix, NetApps Storage, HPE Simplivity, HPE ProLiant. Backup Solution such as Dell PowerProtect, Veeam, Veritas, Cohesity DataProtect, Rubrik, Commvault.
- Provide technical advice to stakeholders on solution and solution alternatives, corresponding risks and implications.
- Identify the key drivers, pain points and challenges at the customer to provide the best fit solution
- Work with Enterprise Architects to rationalize the technical design and ensure the solution work well with the customer infrastructure, policies, standards, and security requirements
- Work with internal teams to support customer interests and opportunities.
- Translate solution design to technical specification for tender.
- Work with the vendors on the deployment methodology according to the business requirement.
- Conduct proper handover of details of solution offerings to the Day 1 Delivery team upon winning an opportunity.
- Communicate and work with the delivery team regularly to ensure the proposed solutions are deliverable.
Solution Consultant
ASTA Systems Limited (Hong Kong)
11.2015 - 06.2016
- Primary roles to drive, promote and provide Pre-Sales Support (Product Demo, Presentation, Proposal Writing and Drafting Tender Specification) for Sales Manager for web-based software solutions in the areas of Document Management, eForm and Workflow Management, eMarketing and Web Content Management.
- Implementation of Quality Documentation System (QDS) for Hong Kong Housing Authority. The solution is specially customized for HK Housing Authority. We have used PRINCE Methodology (Project Management) for this project.
IT Pre-Sales Engineer
Quantum Data System (Hong Kong) Limited
03.2013 - 08.2015
- Primary roles to drive, promote and provide Pre-Sales Support (Product Demo, Presentation, Proposal Writing and Drafting Tender Specification) for Sales Manager for various products such as Emerson KVM (Merge-Point Unit, Cayades ACS Console Servers, Avocent HMX, Emerson DSView 4, Avocent Data Centre Planner), Geist Products (DCIM and PDUs), ServerTech Products (DCIM and PDUs), InterMapper Monitoring Software using RF Code Middleware, RF Code Wire-Free Environmental Monitoring Solution - Asset Manager with Wire-Free Temperature & Humidity Sensors, NTI KVM, Icron (Video and USB extension solutions), Primera Printer Products.
- Data Centre Infrastructure Management (DCIM) Specialist to help my clients (banking & finance, educational institutions, public utilities, government and co-location providers and System Integrator) to make use of latest cloud platforms technology to help my clients to optimize their data centre cooling infrastructure to maximum up-time and reduce energy costs.
- Help my clients to effectively manage their IT Inventory using RF Code Solution (High volume Assets Tracking Management).
- ASHRAE Data Center Thermal Conformance System using RF Code Solution (for the biggest local Hong Kong Bank Client - HSBC). The objective of the project was to: increase the level of temperature and humidity monitoring to align with ASHRAE standards. Increase the level of operational data and to reduce the requirement to carry out periodic CFD and Flow Rate Measurements. Enhance optimum cooling and airflow for the computer equipment room environment.
- Project Management for various projects (HKEx).
Sales Supervisor
Ahsay Systems Corporation Limited (Hong Kong)
06.2007 - 10.2012
- Formulate and implement sales tactics to execute the company’s sales strategy.
- Work closely with Sales Manager and Sales Director to formulate the company’s sales tactics.
- Develop and manage relationship with existing and potential customers, including but not limit to resellers and exclusive distributors.
- Datamine the company’s historical correspondence with potential customers to identity strong sales leads, and makes warm call to these potential customers. Ad hoc analysis on competitors and provide recommendation to improve the company’s competitive advantage.
Account Manager
Global Information Service Pte Ltd (Singapore)
01.2006 - 04.2007
- Formulate and implement sales tactics for Fujifilm and Imation Tape Media (LTO1, LTO2, LTO3, and SDLT).
- Formulate and implement sales tactics for CWAT (Endpoint Security Product).
- Formulate and implement sales tactics for Bakbone.
- Formulate and implement sales tactics for Panda antivirus software.
- Costing and price negotiation with customers.
- Forecast sales for at least 3 to 6 months ahead.
- Working with retail vendor via road show or computer fair. e.g. Comex Show.
- Constantly engaged new customers for corporate sales.
- Take up additional tasks as required to meet the company’s needs
Account Manager / Technical Sales
Panda Software Pte Ltd (Singapore)
01.2005 - 01.2006
- Formulate and implement sales tactics for Panda antivirus software
- Develop and manage relationship with existing and potential customers, including but not limit to resellers and exclusive distributors.
- Working with distributor via road show or computer fair. i.e. Comex Show.
- Take up additional tasks as required to meet the company’s needs
Pre-Sales Consultant
Avnet Technology Solutions Pte Ltd (Singapore)
01.2002 - 01.2004
- Pre-Sales activities (work with resellers to bid for Government Tender)
- Involved in the whole process of pre-sales cycle user requirement study, solution design, presentation, demonstration, and proposal writing.
- Propose technical solution and infrastructure framework for Government tender bidding.
- Primary roles are to handle Pre-Sales activities related to IBM Product pSeries (UNIX) and Storage (Enterprise Storage Server, FAStT, iSCSI).
- From Low-end to High-end pSeries and Mid-range storage FAStT to High-end storage.
- Details analysis competitor products against our products i.e. EMC/Hitachi.
- Recommendation range of servers to run different product SAP 4.7, Siebel, Web Server, Application Server and Database Server.
- Backup Recommendation based on Veritas Netbackup, CA BrightStor or Tivoli Storage Manager.
Systems Engineer
Frontline Solutions Pte Ltd (Singapore)
01.2000 - 01.2002
- Implementation of Veritas Enterprise Backup connecting to the SAN (Hitachi Storage) and Tape Library IBM LTO 3584 via Brocade Switch. To configure Oracle/Sybase/Exchange/SQL agent to backup Oracle 8.0.5 using RMAN. Backup Sybase using script provided. Veritas Backup Exchange on Sun Solaris 2.6 and SSP 3.3 for E10K domain console. Compaq/NT Server running on NET (CashCard) and Credit Card Payment for Ecommerce. Administer SQL 7.0 administration Server. Involved and plan the overall design including the design of the data centre to house all the servers. Reporting to Chief Technology Officer. (Implemented for Singapore Government, PSi Project)
- Implementation CA Unicenter TNG (running WinNT) to monitor all the servers in Asia Pacific. AIX, Solaris, WinNT platform. Software Delivery is implemented to delivery the software to client’s PC. Asset Management is implemented to collect Asset Inventory. Reports are customizing for customer. (Implemented for Framatome Group (FCI Asia Pacific Headquarter)
- Implementation and administer the Lotus Notes Server R4.5. To mass migrate Ms Mail to Lotus Notes in 1996 during the government wide email migration exercise. All Lotus Notes servers are running on Sun Solaris Platforms. (For Singapore Government)
- Other Projects that bring in revenues.
Systems Engineer
NCS Pte. Ltd (Singapore)
01.1996 - 01.2000
- Implementation and administer the 2 Sun E10K that have 7 domains – DTQP/Oracle Environment, 4 units of Sun StorEdge A5200 Storage Cabinets are deployed, providing total 2.4 TB for SAN (LDAP & Oracle HA running Sun Cluster), StorageTek Robotic Tape Library L700, nine 9840 tape drives, Fiber bridges, Fiber Channel Switch, 12 Web Servers & 5 LDAP Servers. All Servers running on Sun Solaris 2.6 and SSP 3.3 for E10K domain console. Compaq/NT Server running on NET (CashCard) and Credit Card Payment for Ecommerce. Administer SQL 7.0 administration Server. Involved and plan the overall design including the design of the data centre to house all the servers. Reporting to Chief Technology Officer. (Implemented for Singapore Government, PSi Project)
- Implementation CA Unicenter TNG (running WinNT) to monitor all the servers in Asia Pacific. AIX, Solaris, WinNT platform. Software Delivery is implemented to delivery the software to client’s PC. Asset Management is implemented to collect Asset Inventory. Reports are customizing for customer. (Implemented for Framatome Group (FCI Asia Pacific Headquarter)
- Implementation and administer the Lotus Notes Server R4.5. To mass migrate Ms Mail to Lotus Notes in 1996 during the government wide email migration exercise. All Lotus Notes servers are running on Sun Solaris Platforms. (For Singapore Government)
- Other Projects that bring in revenues.
Education
Diploma - Computer Studies & IT
Informatics Computer School
01.1996
GCE "O" Level - Education
Bukit Batok Secondary School
01.1993
Skills
Requirements gathering
Software development lifecycle
Cloud computing expertise
Performance optimization
Certification
AI-900 - Microsoft AI Fundamentals
References
- Dickson, Goh, Senior Solution Architect, +65 9655 5507, NCS, Friend and ex-colleague
- Ashley, Tan, Account Director, +65 9180 1448, Singtel, Friend and ex-colleague
Timeline
Solution Architect, Pre-Sales
Singapore Telecommunications Limited
04.2020 - 09.2024
Senior Consultant, Pre-Sales
NCS Pte Ltd
10.2016 - 04.2020
Solution Consultant
ASTA Systems Limited (Hong Kong)
11.2015 - 06.2016
IT Pre-Sales Engineer
Quantum Data System (Hong Kong) Limited
03.2013 - 08.2015
Sales Supervisor
Ahsay Systems Corporation Limited (Hong Kong)
06.2007 - 10.2012
Account Manager
Global Information Service Pte Ltd (Singapore)
01.2006 - 04.2007
Account Manager / Technical Sales
Panda Software Pte Ltd (Singapore)
01.2005 - 01.2006
Pre-Sales Consultant
Avnet Technology Solutions Pte Ltd (Singapore)
01.2002 - 01.2004
Systems Engineer
Frontline Solutions Pte Ltd (Singapore)
01.2000 - 01.2002
Systems Engineer
NCS Pte. Ltd (Singapore)
01.1996 - 01.2000
GCE "O" Level - Education
Bukit Batok Secondary School
Diploma - Computer Studies & IT
Informatics Computer School