Edbert Lee Guan Long
Summary
Dynamic leader with a proven track record at Lotte Travel Retail Singapore, excelling in inventory management and staff development. Enhanced customer satisfaction through meticulous attention to detail and exceptional team motivation. Achieved notable sales growth by leveraging expertise in retail operations and relationship building. Encouraging Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Retail Supervisor
Lotte Travel Retail Singapore
01.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Trained and oriented associates to maximize team performance.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
Retail Associate
Lotte Trvael Retail Singapore
07.2023 - 12.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Part Time Cashier
Lotte Travel Retail Singapore
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
Brand Ambassador
William Grant & Sons
12.2022 - 02.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Engaged customers to communicate key product features.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased sales by effectively communicating product benefits.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Educated customers on product features and answered questions regarding product use.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Provided exceptional customer service to drive satisfaction.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Education
Bachelor of Science - Aviation Business Administration
Embry Riddle Aeronautical University
Singapore06-2025
High School Diploma -
Teamsek Polytechnic
Singapore04-2020
Skills
- Task Delegation
- Inventory Control
- Store Organization
- Staff Training and Development
- Customer Service Management
- Store operations
- Scheduling and timekeeping
- Store maintenance
- Employee Motivation
- Goal Setting and Achievement
- Promotions and Marketing
- Merchandise Inspection
- Security enforcement
- Customer Satisfaction
- Reliability
- Multitasking
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Resource Planning
- Team Building and Motivation
- Retail Operations
- Delegation and Supervision
Timeline
Retail Supervisor
Lotte Travel Retail Singapore
01.2024 - Current
Retail Associate
Lotte Trvael Retail Singapore
07.2023 - 12.2023
Part Time Cashier
Lotte Travel Retail Singapore
03.2023 - 06.2023
Brand Ambassador
William Grant & Sons
12.2022 - 02.2023
Bachelor of Science - Aviation Business Administration
Embry Riddle Aeronautical University
High School Diploma -
Teamsek Polytechnic
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