EBRAHIM BIN ABDULLAH

• Overlooking credit and accounts receivables
• Following up and meeting customers for due payments, credit management by way of Company search, credit limit calculation, approval for credit limit application, site visit at client's office
• Issuance of dunning and final reminder letters
• Competent user in SAP.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Performed checks of customer creditworthiness and current situations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Obtained and interpreted financial statements to assist in credit limit reviews.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Streamlined credit control processes by developing a comprehensive debtor management system.
• Played an integral role in improving the company's cash position by successfully negotiating mutually beneficial payment terms with clients.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

In charge of overall credit matters pertaining to ICP and IJM

• Assisted by one senior clerk and one executive
• Effectively brought down debtors turnover from 154 days to below 90 days presently
• Reviewing and analyzing new credit files, conduct interviews with CEOs or Company Owners to ascertain the strength of the company
• As and when the need arise, to conduct office and site visits
• Credit review is also done looking through company's financial statements and audited accounts and various credit checks with other counterparts in the industry
• Following up payments which are about to turn overdue
• Issuance of monthly reminders to client's for overdue accounts
• Visits and meetings in view of deferment of payments with clients including outstation clients
• The main objective being getting client to acknowledge their debt with the company by way of letter or fax
• Liaising with panel of solicitors on litigation matters
• Following up on all legal proceedings to avoid misjudgment or delay in litigation proceedings
• Preparation of monthly collection report for Management and Board Meetings
• Presenting each companies credit performance at monthly Management meetings
• Chairing Monthly Debtors meetings for each companies
• Implemented credit control training for new sales recruits - speeding profitability and reduce bad debt and minimizing credit risk
• Received company's award for zero bad debt 2 years in a row (2005-2006)
• Representing ICP in Football in PJ Football League
• IJM's Sports Coordinator from 2005 to 2011
• Active committee member in Kelab Sukan IJM.
• Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
• Managed diverse portfolio of accounts, maintaining accurate records and ensuring timely collections activities were undertaken.
• Minimized potential losses by conducting thorough credit reviews on high-risk accounts before extending additional credit lines.
• Conducted periodic reviews of existing client accounts to ensure compliance with established payment terms or recommend adjustments if needed.