EBENEZER YONG
Retail Assistant
Summary
Proven expertise in conflict de-escalation and report writing, honed through diverse roles from the Singapore Police Force to retail and hospitality sectors. Excelled in building community trust and managing relationships, demonstrating integrity and a commitment to public safety. Achieved significant improvements in community engagement and operational efficiency, leveraging strong communication and physical fitness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Retail Sales Associate
Lagardere Travel Retail
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Police Officer
Singapore Police Force
05.2022 - 05.2024
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Retail Sales Associate
H&M Hennes & Mauritz
12.2019 - 04.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Waiter
Ola Beach Club, Sentosa
09.2019 - 11.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Intern
Anytime Fitness
06.2018 - 12.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in cashiering and customer service.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
No Degree - Visual Merchandising
ITE College Central
Skills
Relationship building and managementundefined
Languages
2,4
Timeline
Retail Sales Associate
Lagardere Travel Retail
09.2024 - Current
Police Officer
Singapore Police Force
05.2022 - 05.2024
Retail Sales Associate
H&M Hennes & Mauritz
12.2019 - 04.2020
Waiter
Ola Beach Club, Sentosa
09.2019 - 11.2019
Intern
Anytime Fitness
06.2018 - 12.2018
No Degree - Visual Merchandising
ITE College Central
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