Sangaraisvary Ganasen
Singapore,SINGAPORE
Summary
Detail-oriented professional with a strong foundation in troubleshooting and resolving complex technical issues, consistently delivering effective solutions. Proven track record of enhancing system performance and providing exceptional user support, showcasing a commitment to excellence. Expertise in network management and software installation strengthens ability to optimize operational efficiency and drive user satisfaction. Ready to leverage skills in a challenging role to contribute to organizational success.
Overview
17
17
years of professional experience
4
4
Languages
Work History
IT Support Engineer
Vontobel Pte Ltd
12.2024 - Current
- Delivered end-to-end technical support to front-office traders, resolving hardware, software, and application issues in real time to keep trading operations uninterrupted.
- Supported Bloomberg terminals, market data feeds, and trading applications, troubleshooting issues under strict time constraints.
- Configured and maintained multi-monitor trading desks, voice trading systems, and desktop infrastructure.
- Collaborated with infrastructure and network teams to quickly escalate and resolve outages impacting trading performance.
Senior IT Support Specialist-Remote APAC Region
VelocityGlobal Singapore
11.2021 - 01.2024
- Keep track all issues using in-house ticketing system
- IT person in charge for APAC region
- Keep track of all the laptop and stock ordering
- Test, troubleshoot and resolve user reported application related issues, 1st to 2nd level
- Creating and maintaining software documentation
- Provide support either remotely for Service Desk, User Administration, User Requests or locally for Time Critical Support, Desk Side Support.
- Contribute to the identification and escalation of problems in supported services and solutions
- Well versed with Service now/ Jira ticketing system
- Tech savvy with working knowledge of Windows 11, Mac OS, Windows Server, email, printer & Office 365 Azure, Jira, Fresh Service, cloud
- Knowledge of SMS, AD, Office 365, Exchange, Skype for Business, VoIP and remote control tools
- Well verse of Fresh Service and kandji system/Jamf
- Onboarding and offboarding users
- Led and mentored a team of 2 IT support staff, ensuring seamless delivery of technical support for 100+ users across multiple offices.
- Directed day-to-day IT operations and delegated tasks to maximize team efficiency and meet strict SLAs.
IT Support Engineer
Visy Pte Ltd
10.2018 - 11.2021
- Keep track all issues using in-house ticketing system
- Test, troubleshoot and resolve user reported application related issues, 1st to 2nd level
- Creating and maintaining software documentation
- Provide support either remotely for Service Desk, User Administration, User Requests or locally for Time Critical Support, Desk Side Support.
- Contribute to the identification and escalation of problems in supported services and solutions
- To assist user in SAP ERP to reset password when the account is locked.
- Well versed with Service now ticketing system
IT Support (Temp)
Prudential Singapore @Thatz International Pte Ltd
05.2018 - 09.2018
- Participate in Sales & Marketing Events Seminars
- To perform sales illustration and ensure the business submission are done accordingly
- Trouble shooting, monitoring and revolving sales related issue
IT Support Engineer
IBM Singapore @Thatz International Pte Ltd
04.2018 - 04.2018
- To provide 1st level troubleshooting via email or phone to end users.
- To route request to the proper channel.
- Perform ticket creation, updating, assigning, and closing of incident tickets.
Desktop Support Engineer (Temp)
Morgan Stanley Singapore @ CTC Global
04.2018 - 04.2018
- Provide ad-hoc IT maintenance support on the bank trading floor.
- Deployment of new hardware and software for multiple users.
- Trouble shooting, monitoring and resolving desktop printer issue.
IT Helpdesk/ IT Service Request Coordinator
IT Helpdesk/ IT Service Request Coordinator
02.2015 - 04.2018
- To support SGH & Singhealth users.
Business Support Assistant
Standard Financial Adviser Sdn Bhd
11.2013 - 01.2015
- Participate in Sales & Marketing Events Seminars and road show.
- To perform sales illustration and ensure the business submission are done accordingly.
- Keep up to date with products, services and procedures.
- Plan and execute advertising & promotional activities for all sales channels.
- Month end submission of payroll.
Barista @ kitchen crew
The coffee Bean & Tea Leaf
01.2012 - 01.2013
- Assist in daily F&B operation (taking orders, serving & managing cashiering duty.
- To multitask and familiarized espresso bar station, Sandwich station, pos station, bussing, cold beverage station
System Technician
Osram Opto Semiconductor
03.2010 - 05.2011
- To maintain the server of the machines called NMF file based mapping process.
- Keep track of the good & bad unit mapping.
- Reset the panels for the production to rework the panels.
- Support on new equipment project and startup.
Technical Consultant
Dell Asia Pacific Penang@ Ms Emerio Sdn Bhd
02.2009 - 02.2010
- Provide 1st level support to end users and key account users through ticketing system and phone call regards their hardware and software issue.
- Maintain SLA and ensure service quality
- Provide guidance to new users with relevance IT request.
Education
Degree, Upper Second Class Honours - Business Management
SegiCollege Penang
MALAYSIA01-2014
Diploma - Information Technology
Sentral Technology college
01-2009
Skills
Software installation
Help desk support
Network troubleshooting
Remote desktop support
IT asset management
Application support
Hardware diagnostics
Data backup and recovery
Information security
IT documentation
Mobile device management
Desktop deployment
Patch management
Active directory
Technical support
Operating systems
Ticket management
User support
Application installations
Customer service
Microsoft outlook
Technical issues analysis
Incident tracking
Timeline
IT Support Engineer
Vontobel Pte Ltd
12.2024 - Current
Senior IT Support Specialist-Remote APAC Region
VelocityGlobal Singapore
11.2021 - 01.2024
IT Support Engineer
Visy Pte Ltd
10.2018 - 11.2021
IT Support (Temp)
Prudential Singapore @Thatz International Pte Ltd
05.2018 - 09.2018
IT Support Engineer
IBM Singapore @Thatz International Pte Ltd
04.2018 - 04.2018
Desktop Support Engineer (Temp)
Morgan Stanley Singapore @ CTC Global
04.2018 - 04.2018
IT Helpdesk/ IT Service Request Coordinator
IT Helpdesk/ IT Service Request Coordinator
02.2015 - 04.2018
Business Support Assistant
Standard Financial Adviser Sdn Bhd
11.2013 - 01.2015
Barista @ kitchen crew
The coffee Bean & Tea Leaf
01.2012 - 01.2013
System Technician
Osram Opto Semiconductor
03.2010 - 05.2011
Technical Consultant
Dell Asia Pacific Penang@ Ms Emerio Sdn Bhd
02.2009 - 02.2010
Diploma - Information Technology
Sentral Technology college
Degree, Upper Second Class Honours - Business Management
SegiCollege Penang