Raja

• Work with IT and various departments in developing, reviewing, and improving existing security controls implementation on any IT systems to ensure system is secure.
• Notifying the participants in the Incident Management process when standards and procedures are not being followed
• Establishing measurements and targets to improve process effectiveness and efficiency
• Track and follow up documentation related to an IT security incident including root cause analyses (RCAs), lessons learned and remediation plans throughout the incident lifecycle till closure.
• Rerouting misdirected Incidents that have not been handled in a timely manner
• Escalating issues in a timely and appropriate fashion
• Identifying incidents which need special attention or escalation
• Identifying exceptions and deviations, as well as management of these situations
• Facilitating the resolution of issues with items not complying with the process
• Overseeing creation and availability of process reports, analyzing reports
• Overseeing completeness and integrity of information collected to conduct daily operations
• Manage third party outsource for cyber security operation centre contract and deliverables.

Accounts Receivable (Receipt)

• Perform receipt posting on all payment modes and reconciliation functions in various systems, across all our businesses

• Ensure that cheques bank-in tally with the posting reports on a daily basis

• Investigate and respond to queries from customers on discrepancies

Accounts Payable

• Performs day to day Accounts Payable (AP) functions - full scope AP spectrum, including control of vendor creations, processing of vendor invoices in accordance with approval matrix and ensure timely payments

• Have a good understanding of the end to end Procure to Pay process.

• Fully support the Accounting team to ensure timely and accurate processing of all AP functions.

• Prepare and reconcile AP schedules/accruals monthly and bank reconciliations.

• Monitoring AP shared mailbox for queries/invoice processing

• Maintain Vendor Master Files.

• Proactive communication of potential issues.

• Good expertise in managing projects/assignment and testing relating to AP functions

• Communicates with internal and external customers as required

• Conducted tele sales activity professionally, responded to customer queries & facilitates resolution.

• Responsibilities included cross selling of Standard Charterer’s Consumer Banking products & deliver prompt, efficient & quality service to customers.

• Consistent sales conversion from SCB customers who had high credit limit.

• Work role is of an Acquisition Officer and mentoring a team of 5 Acquisition officers

• Sell UOB’s financial products through direct marketing.

• Promote banking products through telemarketing.

• Work in high pressure environment to achieve sales targets. Achieved high volume in credit card & cash plus account sales.

• Manage a team of 3 and monitor the team’s Service level. Maintain Daily Control Check List.

• Maintain all assigned cases are responded with the turn round time (TAT) of two working days.

• Check drafts response before the same is sent to the card holder.

• Serviced customers in the UK for their UK CITI Credit Card’s needs (Inbound Customer Service).

• Consistently delivering results which exceed employer’s expectation

• Have completed Fraud Awareness Training Programs, Anti-Money

• Laundering and Information Securities.

• Handle different Citi products namely, Citi Authorizations, Diners,Citi Ultima,Audi, Bmibaby, Shell Master Card from Citi & Citi Platinum Card & I card.

• Have been awarded a 100% quality score in UK call monitoring.