Vishal Arora
Service Delivery Manager
Summary
Astute Service Delivery Manager offering 17 years of experience supporting secure software. Efficient and proactive leader with expertise in incident management and outage response. With CISSP under the belt, I offer the best of both worlds in delivering client solutions that are secure in nature.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Service Delivery Manager
Standard Chartered Bank
04.2017 - Current
- Involved in Project Budget Decisions.
- Responsible for Vendor engagements.
- Maintain proper staffing levels to guarantee timely and accurate deliveries.
- Coordinate new hire recruitment, training, and development.
- Responsible for overall stability and security of the channel application.
- Review and design the architecture for projects.
- Responsible for cloud architecture and delivery for applications in my portfolio.
Associate Software Engineer
J.P. Morgan
09.2013 - 04.2017
- Teamed with product owners to deliver high-availability solutions for mission-critical applications.
- Acted as the application owner for an in-house built application.
- Collaborated with team to analyze system solutions based on client requirements.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Worked closely with global customers spanning to troubleshoot software problems.
Lead Consultant
Headstrong Singapore Pte Ltd.
02.2011 - 09.2013
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Performed gap analysis and provided plans based on identified recommendations.
- Developed custom solutions based on clients' strict requirements.
Lead Consultant
Headstrong India Private Ltd.
09.2008 - 02.2011
- Analyzed requirements, developed cost estimates, evaluated alternative solutions, and developed
- Prepared project lifecycle documentation and project management plans.
- Awarded Platinum Star for exceptional service.
Education
Bachelor of Technology - Computer Science
Punjab Technical University
India 08.2000 - 05.2004
Skills
Solutions development
undefinedCertification
CISSP
Programming Languages
- Java
- Python
- JavaScript
- Lua
- Go
- Groovy
Timeline
CISSP
11-2021
AWS Security Speciality
12-2020
Senior Service Delivery Manager
Standard Chartered Bank
04.2017 - Current
Associate Software Engineer
J.P. Morgan
09.2013 - 04.2017
Lead Consultant
Headstrong Singapore Pte Ltd.
02.2011 - 09.2013
Lead Consultant
Headstrong India Private Ltd.
09.2008 - 02.2011
Bachelor of Technology - Computer Science
Punjab Technical University
08.2000 - 05.2004
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