Dylea Koh
Summary
Dynamic and dedicated professional with experience at Coffee Bean and Tea Leaf, excelling in beverage preparation and customer engagement. Recognized for maintaining high cleanliness standards and fostering a friendly atmosphere. A team player with strong time management skills, consistently achieving positive customer satisfaction through effective communication and collaboration.
Knowledgeable barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Developed skills in fast-paced, client-focused environment, including effective communication and attention to detail. Proven ability to understand client needs and deliver tailored beauty solutions. Seeking to transition into new field, leveraging transferable skills to make positive impact.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Coffee Bean and Tea Leaf
12.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Retail Assistant
Sephora at Marina Bay Sands
11.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- learned about makeup and helped customers color match their shade. recommended customers makeup that suit their skin type and skin tone
Education
No Degree - Science
Anglo Chinese Junior College
Singapore 11-2024
No Degree - Science
CHIJ St Theresa Convent
Singapore 11-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
Timeline
Barista
Coffee Bean and Tea Leaf
12.2024 - Current
Retail Assistant
Sephora at Marina Bay Sands
11.2022 - 01.2023
No Degree - Science
Anglo Chinese Junior College
No Degree - Science
CHIJ St Theresa Convent
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