Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Dylan Yang

Summary

With more than 10 years of sales and management experience and operation skills in establishing and maintaining connection with customers, especially for those sports and exercising related customers. Customer service, communicating skills, special promotion and benefits for members, accordingly products recommendation, compliments, professional feedback and suggestions are my main useful tools to achieve my sales and operating targets. Proficient in handling customers' complaints, inquiries and addressing concerns with outstanding leadership, organizational, and communication skills as a team leader. Accumulated hundreds of sports related customers resource during the past 6 years of working experience in Puma, which is one of the biggest sports companies.

I started to study and train myself in Bruce Fitness from 2018, a lof of gym related experience in physical fitness, wellness, nutrition, rehabilitation training enriched. Continuously in 2022 I attend the AASFP training and obtained the qualification of Professional Fitness Trainer Certification.

With those related experience and skills, I am willing to apply the Fitness Trainer and Gym operation consultant position of Bruce Fitness, I am longing to grow with Bruce Fitness and confident in making contribution to your company with my experience and capable skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Puma SEA
03.2017 - Current
  • Work jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Check store merchandise regularly for proper display and replenishment.
  • Maintain up-to-date knowledge of products, visual merchandise and services offered to customers.
  • Assist sales team members in developing customer relationships, and building customer loyalty.
  • Build strong relationships with clients by following up on previous purchases and suggesting new products.
  • Monitor and enhance team sales productivity by creating a supportive work environment and providing ongoing feedback.
  • Generate detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • 8 stores work experience all over Singapore in past 6 years.

Sales Manager

Esprit
11.2012 - 01.2017
  • Increase sales by developing and implementing effective sales strategies.
  • Build long-lasting client relationships through excellent customer service and consistent followups.
  • Lead a successful sales team by providing motivational coaching and performance-based incentives.
  • Develop comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provide ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Compile and analyze data to determine approaches to improve sales and performance.
  • Best manager and team(Jurong East Mall) of 14 brunches in Singapore 2016.

Education

Bachelor of Arts - English Translation

Sichuan International Study University
ChongQing, China
11.2011

Skills

  • Fitness training, health coaching and nutrition planning
  • Excellent communicating in English and Chinese and organizing skills
  • Goals and performance management
  • Complaints resolutions and emergency situations handling
  • Relationship building and maintaining with varieties of individuals
  • Operational consulting and management

Certification

TEM-4: Test for English Majors level-4

TEM-8: Test for English Majors level-8

Professional Fitness Trainer Certification of AASFP(ASIAN ACADEMY FOR SPORTS & FITNESS PROFESSIONALS)


Hobbies

I am definitely a sports lover, gym and basket ball are my favorite, proper exercise keeps me really young and strong physically and mentally. In addition, I am fond of following up the fashion trends on social medias and in my surroundings, in practice, I always like to dress up myself and even my friends and family members. Music is an indispensable part of my life, I am really enjoy listening all kinds of music, especially Rock and Pop.

Timeline

Sales Supervisor

Puma SEA
03.2017 - Current

Sales Manager

Esprit
11.2012 - 01.2017

Bachelor of Arts - English Translation

Sichuan International Study University
Dylan Yang