Dylan Ng Wei Zhong
Summary
Dynamic Education Manager with a proven track record at Geniebook Pte Ltd, enhancing learning through technology and leading sales growth at Citibank. Excelled in staff development and sales mastery, significantly improving service quality and expanding customer base. Expert in relationship management and driving educational and sales excellence.
Overview
12
12
years of professional experience
Work History
Education Manager
Geniebook Pte Ltd
03.2020 - 11.2023
- Managed budgets and resources effectively, ensuring optimal allocation of funds towards educational programs and activities.
- Established a positive learning environment through clear expectations, consistent routines, and effective communication with students and staff.
- Spearheaded the incorporation of technology into classrooms, enhancing the learning experience for all students.
- Championed professional learning communities among faculty members, encouraging collaboration and sharing of best practices for student success.
- Mentored new educators, providing guidance on best practices in classroom management and instructional techniques.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Researched and obtained relevant course materials to achieve training objectives.
Sales Consultant
3 Bay Pte Ltd
07.2017 - 02.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Direct Sales Officer
Citibank
01.2012 - 06.2017
- Assisted in creating compelling promotional materials such as brochures, flyers, and online content that showcased the unique value proposition of products offered.
- Delivered persuasive sales presentations, highlighting product features and benefits to attract potential buyers.
- Coordinated product demonstrations for clients, illustrating the practical benefits and addressing any technical inquiries that arose during the session.
- Conducted market research to identify new opportunities for business expansion and diversification of products offered.
- Increased sales revenue by implementing effective marketing strategies and building strong relationships with customers.
Education
High School
Teck Whye Secondary School
Singapore12-2007
Skills
- Service improvements
- Recruiting and interviewing
- Relationship management
- Staff development
- Sales mastery
- Sales generation
- Expertise in sales
Timeline
Education Manager
Geniebook Pte Ltd
03.2020 - 11.2023
Sales Consultant
3 Bay Pte Ltd
07.2017 - 02.2020
Direct Sales Officer
Citibank
01.2012 - 06.2017
High School
Teck Whye Secondary School
Similar Profiles
Jonathan YeoJonathan Yeo
Education Manager at Geniebook Pte LtdEducation Manager at Geniebook Pte Ltd
Joana Marie T JeeJoana Marie T Jee
Product Marketing & Operations Manager (SGMYPH) at TikTok Pte LtdProduct Marketing & Operations Manager (SGMYPH) at TikTok Pte Ltd
Jonathan YeoJonathan Yeo
Business Development Manager at EPOS Pte LtdBusiness Development Manager at EPOS Pte Ltd