DYLAN NEO SHUN SHEN
INFORMATION TECHNOLOGIES
Summary
- Malaysian (Permanent Resident), born in 1992
- Availability: 1 month notice period
- 8 years of expert experiences on operation support, hand on skill and troubleshoot for IT system
- Bachelor Degree (Hons) in Computer Science (Computer Networking)
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Engineer
Rockwell Automation
02.2022 - Current
- Implement, set up, and manage VMware-related products like Vcenter, VSAN, and ESXi hosts.
- Set up, administer, and deploy Windows Server 2012 R2, 2016, 2019, and 2022.
- Offer clients remote assistance with the IT infrastructure, including proprietary software, through the Solarwind monitoring system.
- Produce and keep up with the documents related to the operations.
- Respond to and handle client requests (by phone or through the Oracle ticket system).
- Participated in an internal IT project to improve the internal system's effectiveness.
Senior System Engineer
CrimsonLogic Pte Ltd
08.2021 - 02.2022
- Company Overview: Crimsonlogic is a company headquartered in Singapore which offers a comprehensive range of over-the-counter services to assist customer in Electronic Searches and Retrieval of Information on business partners, Property particular, Litigation information on online application for Trade permits and Certificates of Origin, Transfer land and property legal rights of ownership, Electronic filing and extract services for the Supreme Court and State Courts in Singapore
- Install and configure the IT infrastructure
- Install, configure and administering the window operating systems and OS related applications
- Provides the 3rd level troubleshooting support on window OS related issues
- Collaborate closely with customers and internal teams to ensure the progressing well of projects
- Engage in the creation and maintenance of related operation documentation and deliver to operation team after completed the implementation phase
- Handle and provide support to several projects (multitasks)
- Manage the security hardening and VA remediation for Window OS based server, IIS manager and Apache Tomcat
- Crimsonlogic is a company headquartered in Singapore which offers a comprehensive range of over-the-counter services to assist customer in Electronic Searches and Retrieval of Information on business partners, Property particular, Litigation information on online application for Trade permits and Certificates of Origin, Transfer land and property legal rights of ownership, Electronic filing and extract services for the Supreme Court and State Courts in Singapore
- Netbackup: backup solutions for server (physical and virtual machine)
- TrendMicro: antivirus for servers
- Vmware and ESXI: manage the VMs and Vcenter
- Microsoft Products: Active Directory, DNS, WSUS, DHCP, Failover cluster
- OS installation: Window 2012, Window 2012 R2, Window 2016, Window 2019
- SCCM: push and install the patches to all clients (Workstation and servers)
- Nagios : Monitoring software for servers
Senior IT Consultant
NCS Pte Ltd
09.2020 - 07.2021
- Company Overview: NCS is a multinational information technology and communications engineering company headquartered in Singapore, leading info communications technology (ICT) service provider
- Install, configure and administering the window operating systems and software applications
- Install and configure the IT infrastructure
- Provides the troubleshooting support
- Maintain the high level of availability to systems
- Engage in the creation and maintenance of related operation documentation
- Collaborate closely with customers and internal teams to ensure the progressing well of projects
- Manage the automation by using script and task scheduler (patching, service verification, system alert)
- Manage the cloud environment servers (AWS)
- Manage the Linux based OS servers
- NCS is a multinational information technology and communications engineering company headquartered in Singapore, leading info communications technology (ICT) service provider
- Netbackup: backup solutions for server (physical and virtual machine)
- McAfee: antivirus for servers
- Vmware and ESXI: manage the VMs and Vcenter
- Microsoft Products: Active Directory, DNS, WSUS, DHCP, Failover cluster
- OS installation: Window 2012, Window 2012 R2, Window 2016, Window 2019
- Splunk: forward the syslog to Central syslog server
SYSTEM ENGINEER
ST ENGINEERING ELECTRONICS LTD
12.2018 - 09.2020
- Company Overview: Company provides engineering services by offers advanced electronics, infocomm technologies, satellite, communications, remote sensing satellites, modelling, simulation, edutainment, cyber security, telematics, sensors, and electro optics
- Install, configure and administering the window operating systems and software applications
- Design and implementing the network plan of systems
- Install and configure the IT infrastructure
- Provides the troubleshooting support
- Maintain the security (policy and VAPT), backup and redundancy strategies
- Maintain the high level of availability of systems
- Engage in the creation and maintenance of documentation
- Provide the training to operator (customer and internal team)
- Collaborate closely with customers and internal teams to ensure the progressing well of projects
- Company provides engineering services by offers advanced electronics, infocomm technologies, satellite, communications, remote sensing satellites, modelling, simulation, edutainment, cyber security, telematics, sensors, and electro optics
- Server (HPE) : Install the operating system
- Switch (Alcatel, Cisco and Extreme) : Implement the network plan
- Fiber Switch : linkup the connection between SAN and servers
- Fortinet Firewall : Control the network flow, data flow and backend service of system
- SAN storage : acts as a data storage for virtual machine
- NAS storage : acts as a data storage for applications (maximo and backup software)
- APC netbotz : monitor the temperature and fan condition of server rack
- Printers and Workstation
SYSTEM ENGINEER
INFINEON TECHNOLOGIES
06.2016 - 12.2018
- Company Overview: A German semiconductor manufacturer which focus on semiconductors and systems for automotive, industrial, and multimarket sectors, as well as chip card and security products
- Design, develop and implement the middleware solution for data transfer within and between company and other business partners
- Monitor and maintain the middleware software (IBM MQ and openFT) and monitoring software (BMC Truesight Middleware & Transaction Management - TMTM)
- Provide the operation support for middleware solution
- Maintain the application server include server failover, fixpack installation, maintenance and upgrade
- Develop and maintain the automation script (bash, shell and powershell) for middleware solution
- Prepare the documents relate to setup and solutions for middleware products (WebSphere MQ, openFT and TMTM)
- A German semiconductor manufacturer which focus on semiconductors and systems for automotive, industrial, and multimarket sectors, as well as chip card and security products
- Collaborated with team members globally in supporting first migration of MQ server (both productive & non-productive system) from old Solaris server to new Linux Redhat server in 2016
- Developed the complete and detailed documentations for team to ensure smooth migration for any future MQ landscape
- Successfully migrated monitoring tool of MQ product - BMC Truesight Middleware & Transaction Management from Window server 2008 R2 to window server 2016 in 2017
- Successfully upgraded monitoring tool of MQ product - BMC Truesight Middleware & Transaction Management from version 7 to version 8.1 in 2017
- (Cost saving: 20,850 €)
IT ENGINEER (INTERNS)
INFINEON TECHNOLOGIES
09.2015 - 02.2016
- Company Overview: A German semiconductor manufacturer which focus on semiconductors and systems for automotive, industrial, and multimarket sectors, as well as chip card and security products
- 6 months Internship
- Design the floor plan of data center
- Tidy up and distinguish the machines and servers of data center based on server OS and server rack
- Prepare the documentation for naming the servers and server rack for easier management of data center
- A German semiconductor manufacturer which focus on semiconductors and systems for automotive, industrial, and multimarket sectors, as well as chip card and security products
Education
BACHELOR DEGREE (HONS) - COMPUTER SCIENCE IN NETWORKING
Universiti Teknikal Malaysia Melaka (UTEM)
Malaysia 01.2012 - 01.2016
MALAYSIAN HIGHER SCHOOL CERTIFICATE (STPM) -
SMK Ledang
Malaysia 01.2009 - 01.2011
Skills
Incident management
Switches and routers
Server hardware maintenance
Windows system administration
Endorsements
- Miss Hong Kim Mui, Project Manager, NCS Pte Ltd, Ex-manager in NCS, +65 96525752
- MR. Danny Lim, Project Manager, ST Engineering Electronics LTD, Ex-manager in ST Engineering, +65 8100 3181
- MR. Brian Chew, System Manager, Infineon Technologies, Ex-supervisor in ST Engineering, +65 8860 2720
- MR. Chan Hwa Hwee, Manager, Infineon Technologies, Ex-manager in Infineon Technologies
- MR. Teh Teck Guan, Technical Lead, Infineon Technologies, Ex-supervisor in ST Engineering
Permanentresident
True
Birthyear
1992
Personal Information
- Available: 1 month notice period
- Nationality: Malaysian
Timeline
Engineer
Rockwell Automation
02.2022 - Current
Senior System Engineer
CrimsonLogic Pte Ltd
08.2021 - 02.2022
Senior IT Consultant
NCS Pte Ltd
09.2020 - 07.2021
SYSTEM ENGINEER
ST ENGINEERING ELECTRONICS LTD
12.2018 - 09.2020
SYSTEM ENGINEER
INFINEON TECHNOLOGIES
06.2016 - 12.2018
IT ENGINEER (INTERNS)
INFINEON TECHNOLOGIES
09.2015 - 02.2016
BACHELOR DEGREE (HONS) - COMPUTER SCIENCE IN NETWORKING
Universiti Teknikal Malaysia Melaka (UTEM)
01.2012 - 01.2016
MALAYSIAN HIGHER SCHOOL CERTIFICATE (STPM) -
SMK Ledang
01.2009 - 01.2011
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