DYLAN LAU ZI YANG
Summary
Have 8 years of experience in sales industry. Greet clients
in a friendly and helpfulmanner. Works well with the team to ensure a smooth
process. Can works well under pressure, and exudes positivist
Overview
15
15
years of professional experience
Work History
Sales Consultant
Pristine Pte Ltd
07.2023 - Current
- •Ensure a neat and attractive sale environment,and assisted
- •in the setup of visual display.
- •Provide high quality customer service.
- •Assist in daily operation.
- •Report daily sales everyday, staff commission, time in and out.
- •Perform cash procesing and card payment.
- •Handle enquirer and respond to customer feedback .
- •Knowledge of POS system.
- •Follow and achieve department’s sale goal on a monthly basic
- •Assess customers
Sales Associate VI
Paint Marketing Co.(M)Sdn.Bhd
04.2021 - 03.2023
- Company Overview: Nippon Paint
- Demonstrated the ability to connect with customers, gain their respect through product knowledge, and ultimately increase sales by attaining repeat customers
- To plan and implement new product launching or organize product exhibition whenever is necessary
- To analyze sales results, market share and brand profits and adjust plans where necessary
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Maintain professional grade customer service at all time and knowing all materials products needed in project and educate the customers how to use each material
- To negotiate/ close deals and handle complaints or objection
- Assist customers by inquiring about their needs, finding the correct product for their need, and teaching them about the products
- Customer problem, sells [Type]and [Type] product while adapting to new industry and changing customer desires
Sales Executives
Haikang Steel (M)Sdn.Bhd
02.2020 - 01.2021
- Handling of incoming calls sales
- Checked inventory to make sure enough product was available to customers
- Follow up with special order
- Greets every customer in a timely, friendly and ascertain what each customer wants or needs
- Maintains strong knowledge regarding product, promotion, and special events in order to communicate to customers for more effective selling
- Executed the daily operational, day-to-day goals and prioritized assigned by the store management
Retail Specialist
Acer computer(Singapore)Pte Ltd
05.2019 - 01.2020
- Providing excellent customer service and retail customers depending on demand within lines of business
- Achieve personal sales goals, hourly sales productivity rates and credit goals
- Update and write new retail policies or procedures as needed
- Prepare audit documents in preparation for inventory and sales goals
- Assured product area is clean and well maintained, in compliance to the retailer specifications
Casino Table Games Supervisor
Genting Malaysia Berhard
05.2010 - 01.2019
- Provided outstanding guest services, rate guests with cash buy-in, supervise six to eight employees and make sure of game protection
- Maintained and recorded finance flow of all incoming cash and outgoing Win/ Loss
- Demonstrated the ability to identify skilled play and cheating methods, prevented casino losses on numerous occasions
- Monitored game operations, to ensure that house rules were followed, and employees provided prompt and cultivated service
- Actively listened to customers complaints and resolved them immediately
Education
SPM -
SMK ST.THERESA
01.2008
Skills
- MS Office (Word, Excel, PowerPoint)
- Customer needs assessment
- Communication skills
- Interpersonal skills
- Analytic skills
- Problem solving
- Strong work ethic
- Calculation skills
- Customer service
- Team management
- Deadline management
- Sales target achievement
- Positive attitude
- Sense of responsibility
- Independent work
- Multi-tasking
- Minimal supervision
Ic Number
900606-09-5117
Personal Information
Nationality: Malaysian
Contact Numbers
+65 8359 8698 WhatsApp ✅
+60 16-450 8005
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Malay
Hokkien
Teochew
Timeline
Sales Consultant
Pristine Pte Ltd
07.2023 - Current
Sales Associate VI
Paint Marketing Co.(M)Sdn.Bhd
04.2021 - 03.2023
Sales Executives
Haikang Steel (M)Sdn.Bhd
02.2020 - 01.2021
Retail Specialist
Acer computer(Singapore)Pte Ltd
05.2019 - 01.2020
Casino Table Games Supervisor
Genting Malaysia Berhard
05.2010 - 01.2019
SPM -
SMK ST.THERESA
Similar Profiles
BHAVNA KHANNABHAVNA KHANNA
DIGITAL MARKETING Executive at Pristine International Pte. LtdDIGITAL MARKETING Executive at Pristine International Pte. Ltd
Deonte LeeDeonte Lee
Wait Staff Member/Catering Server at Pristine Chapel LakesideWait Staff Member/Catering Server at Pristine Chapel Lakeside
Jackson CarterJackson Carter
Executive Brand Manager at Pristine ConnectionsExecutive Brand Manager at Pristine Connections
Edson VianaEdson Viana
Sales Consultant at Winebow, Inc.Sales Consultant at Winebow, Inc.
Edvin CabreraEdvin Cabrera
Sales Consultant at Volo Cars/ KIA Country of SavannahSales Consultant at Volo Cars/ KIA Country of Savannah