DUYEN NGUYEN
Singapore
Summary
Radiating an energetic and customer-focused demeanor, with a solid foundation in retail operations and team leadership. Deep understanding of inventory management and customer service principles, proven skills in sales strategies and staff training. Commitment to driving store success and enhancing customer satisfaction. Strong commitment to excellence and passion for creating positive customer experiences. Eager to learn and develop in a retail management environment. Strong foundation in customer service and retail operations, with a natural ability to quickly grasp new concepts and techniques. Ready to utilize and further develop skills in leadership and sales strategies in an Outlet Manager role.
Overview
12
12
years of professional experience
Work History
Outlet Manager
EN GROUP (ABURI EN, TAMAGO EN, EN CHANKO , ...)
08.2016 - Current
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Reduced shrinkage % by closely monitoring inventory and security procedures.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Monitored market trends to identify new product opportunities that aligned with consumer preferences and store objectives.
- Established clear communication channels between management team members for optimal information sharing across departments.
- Enhanced store aesthetics with meticulous visual merchandising techniques, attracting more customers.
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
Outlet Manager
Huong Pho Restaurant
05.2015 - 03.2016
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
- Handling customer enquiries and complaints
- Greeting and advising customers
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Assistant Director
Ngoi Sao Nho company
09.2014 - 03.2015
- Assist in developing and implementing plans and goals for the department
- Work with the director to coordinate and supervise daily operations
- Ensure compliance with regulations and internal policies
- Monitor attainment of objectives
- Undertake staffing responsibilities (hiring, training, evaluating etc.)
- Assist in budgeting and monitoring expenses
- Maintain scheduling of events and represent the company when needed
- Create reports and submit them to the director or other executives
- Fulfill duties as assigned by the director
- Arrange appointment
Telesales Representative
Client Generator company
02.2014 - 08.2014
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Waitress and cashier
Trung Nguyen company
09.2012 - 12.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
College of Technology and Industrial Management - Accounting
College of Technology And Industrial Management
HO CHI MINH,VIETNAM 06.2015
Skills
- Microsoft Office
- Ability to Work Under Pressure
- Leadership Skills
- Fast Learner
- Communication Skills
- Inventory Management
- Excellent Customer Service Skills
- Store operations
- Creative direction
- Goal oriented
- Strong multitasking
Languages
English
Advanced (C1)
Vietnamese
Bilingual or Proficient (C2)
Hobbies and Interests
- Travel
- shoping
Personal Information
- Place of Birth: Vietnam
- Date of Birth: 09/27/94
- Nationality: Vietnamese
- Driving License: No
- Holding PR in singapore
Timeline
Outlet Manager
EN GROUP (ABURI EN, TAMAGO EN, EN CHANKO , ...)
08.2016 - Current
Outlet Manager
Huong Pho Restaurant
05.2015 - 03.2016
Assistant Director
Ngoi Sao Nho company
09.2014 - 03.2015
Telesales Representative
Client Generator company
02.2014 - 08.2014
Waitress and cashier
Trung Nguyen company
09.2012 - 12.2013
College of Technology and Industrial Management - Accounting
College of Technology And Industrial Management
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