Durrah Faiqah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CREW SCHEDULING EXECUTIVE
JETSTAR ASIA
05.2023 - 06.2024
- Building of Tech and Cabin Crew rosters in accordance with ANR regulations and Company requirements and policy.
- Monitor and update Tech and Cabin Crew documents and licenses, to ensure within the compliance.
- Plan and monitor SEP (Safety Emergency Procedures) and liaise with the stakeholders on the records and planning considerations.
- Plan forecasted Simulator programs for all Pilots and ensure all pilots have valid documents.
- Perform recovery on training if required, monitor and update recency records and liaise with Training Department on other training requirements.
- Process productivity hours for Tech Crew and Cabin Crew for payroll processing. Liaise with People’s Team, Cabin Crew Department and Head of Flying Operations for payroll matters.
- Record and provide relevant statistic, analysis and crew manning forecast to stakeholders when required.
- Assisting Operations with day to day manning and administrative tasks within the Team and Training Department (for Training requirements such as Reactivation, Induction, Command).
- Collaboration with other stakeholders in ensuring smooth operations.
FLIGHT OPERATIONS SPECIALIST
WORLD FUEL SERVICES
01.2022 - 01.2023
- Provides highest level of service and safety for all flight crews, owners and employees by accomplishing feasibility analysis, coordination of trip changes, airspace monitoring and crew briefings.
- Coordination of airport slots, takeoff and landing permits as well as overflying permits.
- Act as a liaison between Charter, Owner Services, Senior Operations and crews, ensuring appropriate communication and coordination between all groups.
- Monitor and advise a plan of action in response to trip affecting variables such as weather, and air traffic control programs
- Ensuring all operations tasks are fulfilled, AOC and company procedures are adhered to and communicating effectively with both internal and external stakeholders.
- Gathering aircraft movements and maintaining watch of all traffic flows and planning accordingly.
- Controlling live workflow in terms of urgency, severity and making critical decisions operationally.
FLIGHT DISPATCHER
EXECUJET ASIA
05.2018 - 01.2022
- Provide flight planning, trip setup, coordination, flight watch and safe completion of all company related flight activities
- Coordination of airport slots, takeoff and landing permits as well as overflying permits.
- Assigning crew duty and ensuring flight time limitations are adhered to accordingly.
- Ensuring all operations tasks are fulfilled, AOC and company procedures are adhered to and communicating effectively with both internal and external stakeholders.
- Gathering aircraft movements and maintaining watch of all traffic flows and planning accordingly.
- Flight monitoring to include tactical control of ATC flight plans; CFMU slot monitoring.
- Controlling live workflow in terms of urgency, severity and making critical decisions operationally.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
SENIOR FLIGHT DISPATCHER
SINGAPORE AIRLINES
04.2013 - 04.2018
- Provide flight planning and associated dispatch services for Singapore Airlines, Singapore Airlines Cargo, and SilkAir.
- Tasked with ensuring correct application of fuel and operational policies during flight planning, including analyzing safe and optimum flight routes, monitoring performance weight limitations, and MEL/CDL items.
- Plan flight re-routings in respect of operational factors, such as tropical depressions, volcanic eruptions and airspace closures.
- Ensure Air Traffic Service flight plans for clearance by Aeronautical Information Services are successfully transmitted prior to release of flight plans to crew.
- Liaison personnel for pilots on matters such as significant en-route weather,NOTAMS/INTAMS, MEL/CDL items.
- Worked with ground handling agents at line stations to provide necessary LIDO Briefing Packages to crew, and provide any operational assistance if necessary.
Education
DIPLOMA IN CIVIL AVIATION -
REPUBLIC POLYTECHNIC
02.2012
Skills
- Proficient in SQL, Tableau & Pivot Tables
- Decision Making & Critical Thinking
- Proficient in MS Office
- Proficient in LIDO, Jetplanner and Jeppview
Certification
- Certified completion in Data Analytics by Vertical Institute
- Certified completion in Critical & Strategic Thinking by FutureLearn
- Certified completion in Information Security Training awarded by Infosec
- Certified completion in Flight Dispatcher Course awarded by Singapore Flying College
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
CREW SCHEDULING EXECUTIVE
JETSTAR ASIA
05.2023 - 06.2024
FLIGHT OPERATIONS SPECIALIST
WORLD FUEL SERVICES
01.2022 - 01.2023
FLIGHT DISPATCHER
EXECUJET ASIA
05.2018 - 01.2022
SENIOR FLIGHT DISPATCHER
SINGAPORE AIRLINES
04.2013 - 04.2018
DIPLOMA IN CIVIL AVIATION -
REPUBLIC POLYTECHNIC
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