Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Durgesh Patange

Summary

Skilled professional with 8+ years of experience in IT. Focused on aligning business objectives with technical strategies. Experienced working in collaboration with client and stakeholders to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst

Recruit Express Singapore Pte Ltd (Sub-Con for Infosys Compaz)
04.2023 - Current
  • Currently working as Business Analyst for a Telecom Project handling multiple line of business.
  • Successfully established and implemented process from scratch between CRM and network systems, ensuring accuracy and consistency of data across platforms leading to70% drop in data issues.
  • Identified and implemented system enhancements, resulting in a 20% reduction in monthly incidents.
  • Gathered requirement from client for new MVNO business and product launch, translated business needs into technical specifications, conducted and supported UAT and successfully implemented them.
  • Translated requirements into estimates for new enhancements and presented the efforts to stakeholders.
  • Successfully implemented automation of manual order recovery process involving multiple applications and stakeholders reducing 30% manual efforts.
  • Contributed to revenue generation by effectively identifying application gaps, communicating the issue and proposing solutions to the client and successfully implementing fixes.
  • Worked closely with different stakeholders to facilitate project implementation and maintenance of existing and new software solutions
  • Developed comprehensive test cases for identifying and validating functional changes and supported and driven SIT for new service requests.
  • Driven end to end changes for implementing rollback rule after order cancellation in applications involved in E2E order journey.

Senior Consultant

PCCW Solutions Singapore Pte Ltd
04.2022 - 04.2023
  • Responsible for overseeing fulfillment of orders received in Nokia FlowOne, ensuring smooth and timely delivery to customers
  • Provided day to day system support to ensure smooth running of applications and its processes
  • Configured and maintained Nokia FlowOne NEI for new and existing network elements.
  • Led analysis of new requirement, coordinating with development team from inception to successful implementation.
  • Supported Mobile Number Porting application ensuring smooth running of application.
  • Analyzed porting trends and generated detailed reports for stakeholders, enabling data-driven decisions and process improvements.
  • Developed customized Salesforce Objects, workflows and other configurations to align with business requirements.
  • Skilled in Salesforce User Management, Access Management, Data Modelling, and working with Schema Builder.
  • Developed Linux Shell Script to effectively send bulk provisioning commands from Nokia FlowOne application towards various downstream systems.
  • Actively performed order recovery on Nokia Workflow Client and implemented changes in workflow.
  • Worked in Nokia FlowOne ActiveMQ vulnerability, coordinated with Nokia for the vulnerability fix and implemented fix patch.

Senior Software Engineer

Tech Mahindra India Pvt Ltd
03.2021 - 04.2022
  • Worked as a Team Lead supporting Provisioning application.
  • Developed Linux shell scripts to automatically report via email any type of business service unavailability, ensuring prompt awareness and response to critical issues.
  • Supported planned network downtime and maintenance activities.
  • Analyzed and resolved business critical issues using SQL queries, ensuring swift resolution and minimal disruption to operations.
  • Analyzed technical, functional documents and Java code to identify business logic, detected functional issues withing application and brought them to resolution.
  • Leveraged end to end provisioning flow to troubleshoot service order discrepancies.
  • Handled complaints raised by customer regarding any provisioning issue, service unavailability or data miss match ensuring quick resolution.

Developer Associate

Cognizant Technology Solutions India Pvt Ltd
12.2020 - 02.2021
  • Worked as Software Developer handling Nokia EventLink Mediation 7.2.
  • Provided technical support for mediation system issues, ensuring data flow and compliance with SLA's
  • Performed regression and unit testing in test beds and implemented new Streams in Nokia Mediation 7.2.
  • Collaborated with cross-functional teams to test, validate and deploy mediation workflows.

Associate Consultant

Atos Global IT Solutions India Pvt Ltd
04.2016 - 11.2020
  • Worked as an Analyst for billing applications for Mediation, Fraud Management System and CGI assisted Collector Systems
  • Extensive knowledge on analysis of telecom components like MSC, SMSC, GPRS, LTE, VOLTE and CDR/Call Flow.
  • Performed validation and deep analysis of CDR for issues raised by Revenue Assurance or any other down streams.
  • Ensured flawless processing of CDR from network to respective down streams
  • Ensured batch processing of Collector application runs without any interruption and resolved issues in case of kind of interruption.

Education

Bachelor of Science - Information Technology

Vidyalankar School of Information Technology
07-2016

Diploma - Computer Engineering

Babasaheb Gawde Institute of Technology
05-2014

Skills

  • Telecom BSS/ OSS
  • Provisioning & Order Management
  • Service Fulfillment/ Assurance
  • Salesforce CRM
  • Shell Scripting
  • Oracle PL-SQL
  • AWS
  • Core Java
  • Nokia FlowOne
  • Nokia Eventlink Mediation
  • Mobile Number Porting

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Omni Studio Consultant
  • AWS Certified Cloud Practitioner
  • Oracle Certified Java SE7 Programmer
  • Oracle Database11G Certified Admin
  • ITIL V4 Certified


  • Best Performer of the year (Dec-2024)
  • Infosys Excellence Award (Jul-2024)
  • Infosys Gold Accolades (Dec-2023)
  • Pat on Back Award (Jul-2021)
  • Atos Bronze Accolades (Apr-2020)
  • CSAT Award (Dec-2018)

Timeline

Business Analyst

Recruit Express Singapore Pte Ltd (Sub-Con for Infosys Compaz)
04.2023 - Current

Senior Consultant

PCCW Solutions Singapore Pte Ltd
04.2022 - 04.2023

Senior Software Engineer

Tech Mahindra India Pvt Ltd
03.2021 - 04.2022

Developer Associate

Cognizant Technology Solutions India Pvt Ltd
12.2020 - 02.2021

Associate Consultant

Atos Global IT Solutions India Pvt Ltd
04.2016 - 11.2020

Bachelor of Science - Information Technology

Vidyalankar School of Information Technology

Diploma - Computer Engineering

Babasaheb Gawde Institute of Technology

Similar Profiles

CREATE PROFILE
Durgesh Patange