Tran Mai

• Execute key strategic initiatives that align with business priorities through end-to-end project management, data analysis, redesign and cross-collaboration with teams resulting in a 37% YoY increase in sales productivity
• Improve sales processes and programs to meet the diverse needs of stakeholders to optimize operational efficiency
• Define 4+ problem statements and implement scalable solutions through partnering with key stakeholders
• Design and lead the US&C New Hire Program, successfully onboarding 750+ SMB new hires
• Influence leadership to prioritize key projects by effectively communicating and sharing actionable data insights, resulting in improved operations and increased adoption
• Leverage data to establish KPIs and create 3+ dashboards to measure business impact, requirements and identify opportunities for improvement
• Subject matter expert for performance such as Salesforce, tools, best practices, pipeline management, lead allocation, change management, product, etc

• Developed and implemented 3+ programs that improved sales channel effectiveness and boosted the customer experience score by over 10 points
• Led the OEM Advocacy Program, collaborating with brands such as Apple, Samsung, and Motorola to achieve a 17% increase in sales volume
• Defined program goals and KPIs, developed adoption plans for programs, and communicated performance results to senior leadership
• Partnered with the marketing team to launch 5+ campaign offerings, resulting in a 5%+ ROI for the Dealer Program and a 22% increase in retention
• Supported training team in creating training modules for Dealer sales channel

● Collaborated with cross-functional teams including marketing, to provide insights on marketing collateral, webpages, briefs, and sale assets for reps

● Implemented 4+ projects such as price increases, data throttling, and country changes and measured success of launches through 2+ created reports

● Maintained strong relationships with teams to provide work back schedule, alignment, and project requirements

• Advocate for customer experiences by launching programs within sales channels such as ‘In the Know', to increase engagement and adoption
• Analyzed and distributed Productivity Report which provides ROI results, allowing managers to performance manage their teams
• Prepared decks and facilitated meetings with area managers to solve root problems regarding monthly hours compliancy