Dr. SU SU KHINE
Chief Operating Officer
Summary
To contribute significantly relating to leadership, management and administration of healthcare systems, hospitals and hospital networks. To utilize proven abilities in administrative management with a dynamic, growth-oriented enterprise where contributions to organizational objectives would result in long-term association and provide opportunities for further advancement. My career ambition is to achieve the best that I can be and also have a position relevant to my passion, knowledge and to learn any knowledge that reflects my interests and also believe that my education and skills would be valuable to your organization.
Overview
15
15
years of professional experience
2016
2016
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Chief Operating Officer
Ma Har Myaing Hospital
05.2020 - 06.2024
- Company Overview: (70-Bedded Hospital)
- Develop, Direct and Implement the Business Strategy
- Oversee the business’s daily activities and manage the several departments, direct and coordinate actions across the organization
- Plan, direct and administer the organization’s activities to achieve stated/agreed targets and standards for financial performance, quality, and legislative adherence
- Maintain and develop organizational culture, values and reputation in the Hospital, and with all staff, patients, suppliers, partners and regulatory/official bodies
- Collaborate with Board of Directors in the development of performance goals and long-term operational plan
- Identify business development opportunities, and prepare feasibility studies for their successful implementation
- Ensure the successful implementation of the marketing strategy
- Manage, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales
- Ensure the highest standard of delivery of all non-clinical elements required for patient satisfaction
- Ensure to provide high quality care by implementing the Patient’s Safety Goal (IPSG) and control the SOP by measuring with some indicators like QCR, COPQ
- Communicate and explain new directives, policies or procedures to head of department for major changes; meet with entire operation staffs to explain change process and create new business opportunities to them
- Improve customer service and satisfaction through policy and procedural changes
- Ensure accurate and timely preparation of annual budgets incorporating cash flow requirements, capital expenditure, business development and forecasted hospital growth
- Manage all assets and liabilities in an efficient and effective manner
- Improve and maintain delivery of the health service by planning the services and accounting for the cost of care and the distribution of staff
- Recommend and proposed to the Board of Director annual employee incentives
- Develop Key Performance Indicators for all direct reports
- (70-Bedded Hospital)
General Manager
Mandalar Hospital
01.2019 - 04.2020
- Company Overview: (100-Bedded Hospital)
- Plan, direct and administer the organization’s activities to achieve stated/agreed targets and standards for financial performance, quality, and legislative adherence
- Lead on recruitment of project staff including induction, working closely with HR teams to improve recruitment and retention
- Manage high performance of staff through objective setting, regular performance review, managing feedbacks and regular monitor
- Create and maintain safe working environment and ensure policies, systems and individual teamwork practices with ethics
- Develop and monitor operational plans and budget forecasting and ensure timely delivery of project activities
- Coordination with related partners, sharing and steering committee meetings
- Ensure required compliance and quality standards
- Follow the policy of compliance with donor contractual obligations and timely manner
- Coordinate with finance team for regular monitoring, reflection, learning and documentation of project activities
- Ensure high quality program report and in timely manner
- Analyze monthly budget and variance reporting across all relevant project and accounts
- (100-Bedded Hospital)
General Manager
Grand Dignity Pharmaceutical Company
08.2014 - 12.2018
- Strategy planning to retain skilled labors
- Developing and executing the business strategies
- Preparing and implementation of comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
- Ensuring company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
- Encouraging employees for innovative ideas and implementing them for company benefits
- Researching new potential leads and businesses opportunities
- Marketing activities such as attending conferences, meetings, and events
- Drafting, reviewing contracts and negotiating with distributors and suppliers
- PR activities for new product development
- Developing quotes and proposals
- Identifying and mapping business strengths and customer needs
- Planning client base expansion
Senior Manager
Asia Royal Hospital
02.2009 - 07.2014
- Company Overview: (300-Bedded Hospital)
- Daily reporting to the Medical Director
- Organizing workflows, duties and tasks of employees
- Monitoring employee productivity through providing constructive feedback, coaching, motivating and training
- Handling complaints and internal problems
- Acting as focal person for all departments
- Recording personnel development of employees
- Preparing and submission of performance reports
- Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- (300-Bedded Hospital)
Education
Master of Business Administration -
Aldersgate College
M.B.B.S - undefined
University of Medicine (1)
Diploma in Management Studies - Business Management
The Association of Business Executives (ABE)
Skills
Healthcare Management
Certification
Certificate in ASEAN Economic Studies
Highlights
Fast learner, Topic starter, Good reader, Continuous learner, Multicultural sense, Proactive team-worker, Humble personality, Good listener, Healthcare Management, Administrative Knowledge, Customer-focused, Computer Literacy, Analytical Capability, Leadership, Burmese, English
Disclaimer
I hereby certify that the provided statements are true and complete to the best of my knowledge. I know well that I would be disqualified from your appointment and/or my services will be terminated if the said statements are found to be untrue.
Timeline
Chief Operating Officer
Ma Har Myaing Hospital
05.2020 - 06.2024
General Manager
Mandalar Hospital
01.2019 - 04.2020
General Manager
Grand Dignity Pharmaceutical Company
08.2014 - 12.2018
Senior Manager
Asia Royal Hospital
02.2009 - 07.2014
M.B.B.S - undefined
University of Medicine (1)
Diploma in Management Studies - Business Management
The Association of Business Executives (ABE)
Master of Business Administration -
Aldersgate College
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