Dorreen Koay Chean Hui
Singapore
Summary
Versatile professional with 7 years of combined experience in administrative support and retail environments. Adept at streamlining office operations, managing data entry, and maintaining organized filing systems. Proven ability to handle inventory management, process transactions, and provide personalized customer experiences. Strong multitasking and communication skills, with the ability to thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administrative Executive
NanyangGifts Pte Ltd
11.2024 - Current
- Collected data, input records, and protected electronic files.
- Maintain and organize office operations, including supplies, equipment, and documentation.
- Assist management and sales person colleagues with scheduling, correspondence, and general administrative tasks.
- Assist in processing invoices and delivery orders. Keep track on expenses, account receivables and maintaining financial records.
- Facilitate and track payments to suppliers, ensuring timely processing and compliance with company policies.
- Collaborate with project managers to liaise with vendors and logistics teams to ensure timely and accurate fulfillment of client orders.
Client Advisor
Tiffany & Co.
09.2022 - 07.2024
- Deliver luxury customer service by presenting and explaining the craftsmanship, features, and heritage of the brand's fine jewelry and timepieces
- Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping
- Cultivate and maintain relationships with clients by providing personalized assistance and proactive follow-ups, including remembering preferences and notifying them of new collections
- Collaborate with the team to organize in-store events and special promotions, contributing to brand visibility and focusing on creating a memorable customer experience
- Process sales transactions, including high-value purchases, with accuracy and discretion, while ensuring compliance with store security protocols
- Meet and exceed individual and store sales goals through strategic upselling, cross-selling, and personalized service
- Resolve customer complaints and issues with professionalism, ensuring client satisfaction and retention
Product Consultant
Sony Electronics Singapore Ptd Ltd
12.2019 - 08.2022
- Engaged customers in comprehensive product demonstrations, explaining the technical specifications and benefits of electronic products, such as cameras, TVs, and audio equipment
- Conducted market research on competitor products and customer preferences, providing valuable feedback to management for improving store performance and product selections
- Managed inventory, processed stock transfers between stores, and participated in monthly stock-taking to ensure optimal stock levels and minimize discrepancies
- Contributed to achieving monthly sales targets through consistent customer engagement and by offering product bundles and promotions to increase the average transaction value
- Assist in Sony's online presence on platforms like Lazada & Shopee by handling customer inquiries, processing online orders, and overseeing product packing and deliveries to enhance the ecommerce experience
Showroom Associate
Melaleuca Southeast Asia (M) Sdn Bhd
08.2018 - 11.2019
- Assist customers in selecting products based on their needs and preferences
- Provided product information, including features, benefits, pricing, and promotions, ensuring customers were well-informed before making purchasing decisions
- Performed customer membership enrollments, handled cashier responsibilities, and reconciled daily cash transactions, ensuring accuracy and compliance with company policies
- Ensured the showroom was well-stocked and visually appealing by managing inventory, restocking products, and maintaining cleanliness and organization of product displays
Administrative Assistant
MBI Premier Sdn Bhd
06.2017 - 07.2018
- Supported the daily operations of the office by managing schedules, organizing meetings, and coordinating appointments, ensuring the smooth running of administrative tasks
- Conducted data entry and maintained spreadsheets and databases, ensuring that all records were up-to-date and accurate
- Develop and maintain a filing system, both digital and physical
- Managed office supplies by monitoring inventory levels, placing orders when necessary, and ensuring stock was always available
- Provided direct support to senior management, assisting with reports, presentations, and ad-hoc projects as required
- Answer and direct phone calls and emails, ensuring timely and professional communication with clients and vendors
Education
Diploma - Business Administration
PSB Academy
12.2023
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- POS & cash handling
- Inventory management and merchandising
- Strong written and verbal communication skills
- Team-oriented
- Adaptable
- Fast learner
- Ability to handle multiple tasks simultaneously
- Time management
- Documentation and recordkeeping
Personal Information
- Date of Birth: 09/17/97
- Age: 27 years old
- Nationality: Malaysian
Languages
English
Mandarin
Bahasa Melayu
Expected Salary
$3000
Timeline
Administrative Executive
NanyangGifts Pte Ltd
11.2024 - Current
Client Advisor
Tiffany & Co.
09.2022 - 07.2024
Product Consultant
Sony Electronics Singapore Ptd Ltd
12.2019 - 08.2022
Showroom Associate
Melaleuca Southeast Asia (M) Sdn Bhd
08.2018 - 11.2019
Administrative Assistant
MBI Premier Sdn Bhd
06.2017 - 07.2018
Diploma - Business Administration
PSB Academy
Similar Profiles
Pankaj Sunny RaiPankaj Sunny Rai
Sales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte LtdSales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte Ltd
Md Alamgir KabirMd Alamgir Kabir
HSE Officer at Seatrium SG Pte Ltd (Sembcorp Marine Pte Ltd).HSE Officer at Seatrium SG Pte Ltd (Sembcorp Marine Pte Ltd).
Aye Chan PaingAye Chan Paing
ACCOUNTS EXECUTIVE at SRS Integrated System Pte Ltd, and YNY Design + Construction Pte LtdACCOUNTS EXECUTIVE at SRS Integrated System Pte Ltd, and YNY Design + Construction Pte Ltd