Doreen Ooi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Manager - Sales and Operations
Executive Telecom Pte Ltd
08.2009 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Diploma in Logistic/Transportation
SIMM
Singapore2012
No Degree - Diploma in Marketing
PSB Academy
Singapore2006
Skills
TOP SKILLS
Coordinating (internal/external) > 25 years Customer service management > 25 years
Timeline
Manager - Sales and Operations
Executive Telecom Pte Ltd
08.2009 - Current
No Degree - Diploma in Logistic/Transportation
SIMM
No Degree - Diploma in Marketing
PSB Academy
Similar Profiles
Appanna Chendira UthaiahAppanna Chendira Uthaiah
Technical Superintendent at Executive Ship Management Pte LimitedTechnical Superintendent at Executive Ship Management Pte Limited
Deepak PatelDeepak Patel
Marine Engineer at Executive ship management pte ltdMarine Engineer at Executive ship management pte ltd
Amitabh SinghAmitabh Singh
Fleet Personnel Superintendent at Executive Shipmanagement Pte LtdFleet Personnel Superintendent at Executive Shipmanagement Pte Ltd