Donovan Koh Cheng Huang
Application Consultant
Singapore,Block 289 Yishun Avenue 6
Summary
To seek a position offering professional challenges and to gain industrial exposure in grooming my career as a Software Developer, and work with like-minded individuals to grow the business together.
Overview
3
3
Certifications
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Application Consultant
NCS Pte Ltd.
09.2019 - Current
- Provided positive and timely customer support in resolving their queries and conducted user training for the application.
- Worked closely with other team members perform various technical day-to-day tasks such as debugging and troubleshooting bugs in the system or testing software library upgrades to eliminate vulnerabilities.
- Liaised closely with the clients and end-users on annual code changes and drafting of functionality specifications.
- Perform regular database management to ensure accuracy in data.
Helpdesk Officer
Opus
06.2016 - 08.2016
- Consulted by an average of 40 users daily over the phone and through email to identify outlying issues hindering their 2-Factor Authentication (2FA) activation in order to access their Singpass and other eGovernment services.
- The services include contacting locals abroad in different time zones to coordinate and resolve their difficulties to achieve a 99% customer satisfaction.
Education
Bachelor of Science - Telematics (Intelligent Transport System)
Singapore Institute of Technology (SIT)
09.2016 - 09.2019
Diploma - Telematics and Media Technology
Nanyang Polytechnic
04.2011 - 04.2014
Skills
Customer Focused
Certification
Essential Practices for Agile Teams Course
Timeline
DevOps Engineering and Automation Course
11-2021
SCRUM Master I
10-2021
Essential Practices for Agile Teams Course
11-2020
Application Consultant
NCS Pte Ltd.
09.2019 - Current
Bachelor of Science - Telematics (Intelligent Transport System)
Singapore Institute of Technology (SIT)
09.2016 - 09.2019
Helpdesk Officer
Opus
06.2016 - 08.2016
Diploma - Telematics and Media Technology
Nanyang Polytechnic
04.2011 - 04.2014
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