I am motivated and driven to help bring value not only to the people around me, but at an organizational level. I seek to build bridges by supporting decision-making processes and achieving goals that have been set.
Hi, I’m
Donovan Koh
Singapore
Summary
Overview
8
years of professional experience
1
Certification
Work History
Salesforce
Senior Business Development Representative
01.2022 - Current
Job overview
- Increased client base by identifying potential customers and initiating strategic outreach. Drive new business opportunities within ASEAN.
- Consistently met / exceeded targets, contributing significantly to overall success of the team.
- Maintained extensive knowledge of company products specifically Marketing and Commerce Cloud to provide consultative approach in advising customers.
- Expanded business network through effective outreach, identifying new, and prospective clients.
- Acted as Trail guide, mentored and coached junior team members on best practices for successful business development strategies and techniques.
- Generate pipeline for Mid-Market to Enterprise Accounts and bridge gaps by managing business relationships between existing customers.
- Alignment with Account Executives to target strategic accounts for each region. Strategic research and outreach to key stakeholders within each account to deliver exceptional presentation of solutions to address customers' business priorities.
- Drove webinars and in-person events to keep customers updated on the latest innovations at Salesforce.
Key Milestones: - FY24 Q2 ASEAN MVP
- FY24-Q1: MVP Award, contributed in $1.3M TCV
- FY23-Q2: ASEAN MVP
- Salesforce Trailhead Ranger
EngageRocket
Sales Development Representative
07.2021 - 01.2022
Job overview
- Worked closely with Account Executives, Marketing, and Customer Success to deliver exemplary business support and trust with customers.
- Strategic research and led business discovery calls to pinpoint and identify business pain points to consult and advise next best steps to resolve them.
Lalamove
Sales Associate (Corporate Sales)
12.2019 - 06.2021
Job overview
- A high performer in the team
- Consistently achieved sales inbound KPIs, and attained #1 ranking on Sales Leaderboards (March – May, 2020) before transitioning to outbound lead generation and delivery projects
- Key sales representative during Capita3eats (Capitaland) app platform integrated with Lalamove
- Converting targeted SMEs within IT, E-Commerce and Consumer Electronics verticals
- Responsible for creating API Sandbox accounts for merchants integrating Lalamove for e-commerce and worked with software companies such as Weeloy, Butleric and C.O Enterprise
- Trained peers and new hires by developing call scripts and sales reports including activity, follow-ups and client commitment status
- Experience with Salesforce CRM as the primary tool for tracking customer success
- Brought in $1.5mil in total transactional value for fiscal 2020 from onboarded accounts
UberEATS Business Development Team
Sales & Business Development Representative
03.2017 - 08.2017
Job overview
- 125% attainment in July with 25 accounts converted within 3 weeks in the launch of a new food delivery product
- The product was designed to create an integrated menu that caters to the growing demand for local hawker cuisine
- Responsible for the launch of UberEATS in Changi and Punggol, onboarding and conducting product demonstrations to clients
- Developed sales strategies with our General Manager and Head of Accounts Management to create realistic project timelines
- Created quality lead generation through meticulous selection of client base via social media/food blogs
- Excellent track record of closed-won accounts through expert negotiation with clients.
Varian Medical Systems
Data Migration (Data Entry)
08.2016 - 10.2016
Job overview
- Adept in computer skills with experience using Linux operating system to successfully migrate radiology treatment plans of the cancer patients of Tan Tock Seng Hospital to Windows operating system using Varian Medical Systems software.
Education
University of SunderlandSingapore
Bachelor of Arts from BA, Business & Marketing
02.2022
University Overview
Temasek PolytechnicSingapore
Diploma in Integrated Facility Management
05.2017
University Overview
Completed modules in Business Continuity Management, Building Information Modelling (Revit Software 2014), Hospitality & Tourism Management, Club & Resort Management, and Sustainable Facility Management.
Bartley Secondary SchoolSingapore
GCE 'O' Level Certification
12.2013
University Overview
Achieved 'A's for Combined Sciences (Physics & Chemistry)
Skills
- Customer Relationship Management
- Leadership / Coaching
- Presentation Skills
- Sales strategy
- Account Management
- Salesforce
- Tableau
- AutoCAD
- Revit
- IES (Integrated Environmental Solutions)
- Microsoft Project
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Linux
Languages
English (Spoken & Writing)
Chinese (Spoken & Writing)
Awards
Awards
- Certificate of Participation (National Day Parade), Army Marching Contingent Parade & Ceremonies, 08/01/18
- Certificate of Graduation & Commendation Letter, IHG Academy, Crowne Plaza Changi Airport, 04/01/16
- Merit Award (Team/Unit) NPCC, 4th Position, Inter-Unit .22 Revolver Shooting Competition, 2013
- Certificate of Service (Individual) NPCC, NPCC, Bartley Secondary School, 2013
Volunteer Experience
Volunteer Experience
- Care Group Leader, New Creation Church Youth Ministry, 2014, 2017, Led a group of 20 youths aged 17-23 who are polytechnic students and Full-Time National Servicemen (NSFs) in the capacity of a youth pastoral leader. Nurtured and mentored individuals in areas of their personal development such as leadership and character.
- Certificate of Appreciation, City of Sharing, Volunteerism & Support, 2017, Walk door to door for collection of food items for donation to the less fortunate.
- Ops/Logistics Team 2IC, Community Service & Outreach Trip to Batam, Indonesia, 10/01/15, Coordinated with Ops/Logistics IC in administration and planning. Supported programme team with logistics to conduct educational activities and life skill lessons over the course of 5 days with children from age 4-12 in rural school.
- Ops/Logistics Team Member, Community Service & Outreach Trip to Chiang Rai, Thailand, 10/01/12, Rebuilding and repainting efforts of school hall, classroom; and reconstruction efforts for cracked pavement and broken roads. Aided in set up of a carnival for fun activities for children age 4-12 in rural school.
Certification
- HubSpot Sales Software
- Salesforce Trailhead Ranger
- The Fundamentals of Digital Marketing (Google Digital Garage)
Timeline
Senior Business Development Representative
Salesforce
01.2022 - Current
Sales Development Representative
EngageRocket
07.2021 - 01.2022
Sales Associate (Corporate Sales)
Lalamove
12.2019 - 06.2021
Sales & Business Development Representative
UberEATS Business Development Team
03.2017 - 08.2017
Data Migration (Data Entry)
Varian Medical Systems
08.2016 - 10.2016
University of Sunderland
Bachelor of Arts from BA, Business & Marketing
Temasek Polytechnic
Diploma in Integrated Facility Management
Bartley Secondary School
GCE 'O' Level Certification
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