DongYoon Ham

Work History

Sales Planning Manager

Nstory PTE. LTD.

08.2024 - Current

Increased sales revenue by developing and implementing strategic sales plans.
Leveraged advanced analytics tools to gain insights into client preferences and buying patterns, informing future sales initiatives.
Implemented data-driven decision-making processes, leading to more accurate sales forecasting and better resource allocation.
Planned and established B2B sales strategy.
Established long-term relationships with key clients, resulting in increased repeat business and referral opportunities.
Negotiated favorable contract terms with suppliers, reducing costs while maintaining quality standards.
Identified areas of improvement in the sales process, leading to a more streamlined approach for greater efficiency.
Collaborated with marketing team on promotional campaigns to boost product visibility and drive sales performance.

Franchise Operations Manager

ZanZan Bumgye Station Store, Baron FNC

03.2022 - 07.2024

Evaluated financial performance of each location regularly, providing recommendations for improvement when necessary.
Evaluated potential market territories for expansion opportunities by conducting thorough research on demographics, competition, and demand.
Assisted in designing effective marketing campaigns tailored specifically for target markets within each franchised territory''s demographics.
Developed strong relationships with franchisees to foster a sense of community within the organization and promote collaboration among all parties involved in the business operations.
Negotiated contracts with vendors to secure the best possible pricing while maintaining quality standards for products and services.
Drove sales growth by identifying opportunities for improvement in product offerings and marketing efforts.
Optimized overall profitability with cost control measures and revenue generation strategies.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Izakaya ZanZan Sarosugil Store, Baron FNC

07.2020 - 02.2022

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Summary

Overview

Work History

Sales Planning Manager

Franchise Operations Manager

Store Manager

Education

Bachelor of Arts - Communication Art

Skills

Languages

Timeline

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