DONGMEI XU
Singapore
Summary
Detail-oriented administrative professional with a strong background in front desk management and office operations, skilled at supporting multiple departments through efficient coordination and communication. Experienced in maintaining confidential records, managing incoming communications, and assisting in event and meeting logistics to ensure seamless organizational functioning. Former Cabin Crew in Singapore Airlines possessing over 10 years of customer-oriented service excellence skills, effective communication and ability to work well in teams as well as independently, empowerment to make decisions and handle situations, and possessing good interpersonal skills. Motivated to seek new opportunities to learn and contribute professionally as an employee and to develop personally with career prospect.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Trafigura Pte Ltd
12.2024 - Current
- Coordinated daily front desk activities to ensure efficient flow of office operations and exceptional visitor experience.
- Managed and organized office schedules, appointments, and meetings using digital tools to optimize time management.
- Monitored and replenished office supplies inventory.
- Maintained strict confidentiality of sensitive information and updated company databases with accurate records.
- Implemented and supported company policies and procedures to maintain workplace safety and compliance.
- Assisted in planning and executing corporate events and meetings, including logistical arrangements and technical setup for presentations.
- Handled all incoming communication channels including telephone, email, and postal correspondence to ensure efficient and professional information flow.
- Oversaw office maintenance and supply management by coordinating with vendors and service providers, ensuring a well-functioning and organized office environment.
- Supported multiple department needs by preparing reports, managing documentation, and assisting with internal communication to streamline administrative processes.
- Assisted in managing meeting room bookings and ensured readiness of AV equipment for smooth event and meeting execution.
- Managed incoming calls, emails, and courier deliveries, ensuring timely and accurate routing to appropriate personnel.
Cabin Crew
Singapore Airlines Ltd
07.2014 - 11.2024
- Delivered exceptional customer service to passengers, ensuring comfort and satisfaction throughout the flight.
- Conducted thorough pre-flight safety checks and ensured compliance with all airline safety regulations.
- Managed and resolved in-flight passenger issues and emergencies effectively and calmly.
- Assisted passengers with special needs, including elderly, children, and persons with disabilities.
- Coordinated with ground staff and fellow crew members to ensure smooth boarding and disembarkation processes.
- Delivered clear safety demonstrations and instructions to passengers before takeoff.
- Demonstrated expertise in managing in-flight service delivery, including food and beverage service, retail sales, and passenger entertainment systems to enhance the passenger experience.
- Collaborated effectively with flight crew to maintain safety and operational standards, including the use and maintenance of safety equipment and execution of emergency procedures.
- Maintained professional grooming and deportment standards.
- Monitored and managed in-flight inventory to ensure availability of food, beverages, and safety equipment throughout the flight.
- Trained and mentored new cabin crew members on safety procedures, customer service protocols, and company standards.
- Implemented conflict resolution techniques to de-escalate passenger disputes and maintain a calm and safe cabin environment.
- Consistently updated knowledge of airline policies, regulations, and in-flight service innovations to provide passengers with accurate information and exceptional service.
- Collaborated closely with team members to uphold safety protocols and deliver a cohesive and high-quality in-flight experience.
- Maintained up-to-date knowledge on evolving airline regulations and emergency procedures to ensure passenger safety and compliance.
Executive Consultant
CIBTvisas
05.2022 - 03.2023
- Coordinate visa, passport, and related services that are initiated through CIBT Consular Services, with the utmost professionalism, expert advice, and responsiveness.
- Clients may include multinational corporations, government, travel and leisure industry, and individual customers.
- Sales pitch required to enhance the services required by the client and convince clients to engage in our executive services.
- Meeting KPI for excellence service and sales monthly.
- Meeting datelines and managing high workload with multi- tasking.
- Answering all enquiries from clients through hotline and Email.
- Offering superior service and taking ownership of the client relationship and serve as dedicated points of contact for visa and passport processes, ensuring travel documents are obtained as easily and as quickly as possible.
- Keeping clients' personal information private and confidential.
- Building good rapport and maintaining relationships with clients to retain trust and loyalty towards CIBTvisas services.
Purchasing Officer
Hitachi Elevator Asia Ptd Ltd
09.2010 - 12.2010
- Develop and implement cost-saving procurement strategies to optimize purchasing budgets.
- Conduct market research to identify potential suppliers and assess product availability and pricing trends.
- Collaborate with cross-functional teams including finance and warehouse to streamline inventory management and procurement processes.
- Track supplier performance and resolve any issues related to delivery delays or quality discrepancies.
- Prepare detailed purchase reports and analyze procurement data to inform management decisions and improve supplier relationships.
- Performed timely purchase order processing and coordinated with multiple suppliers to ensure on-schedule delivery, minimizing delays in the supply chain.
- Maintained and updated comprehensive purchasing records, vendor lists, and cost databases to support procurement activities and facilitate audit processes.
- Collaborated with internal teams including sales and order processing to provide accurate updates on purchase cycles, ensuring transparency and efficient communication.
- Maintain strong communication with suppliers to monitor shipment schedules and resolve any delivery issues promptly.
- Assisted in managing vendor relationships by facilitating communication and ensuring timely delivery of purchased goods and services.
Intern
Shonan Design(S) Pte Ltd
09.2009 - 11.2009
- Assisted in the development and implementation of marketing strategies for product launches.
- Conducted market research and analyzed customer feedback to support business decisions.
- Collaborated with cross-functional teams to prepare presentations and reports for senior management.
- Supported the coordination and execution of product design projects, ensuring timelines were met.
- Maintained detailed documentation of product specifications and project progress.
- Participated in brainstorming sessions to generate innovative ideas for product improvements.
- Assisted in coordinating daily office operations and managed communication between departments to support intern projects.
- Provided support in organizing meetings and events, including preparation of materials and ensuring technical setup was complete.
Education
Bachelor of Business - Management
Singapore Institution of Management (RMIT)
01.2013
Diploma - Product Design & Innovation
Ngee Ann Polytechnic
01.2010
GCE 'N' & 'O' Level - undefined
Zhenghua Secondary School
01.2006
PSLE - undefined
Greenridge Primary School
01.2001
undefined
Princess Elizabeth Primary School
01.1997
Skills
- Microsoft office applications: MS Word, Powerpoint, Outlook, Excel
- Adobe Design Software: Adobe Photoshop, illustrator
- Design Softwares: Pro-Engineer Wildfire 30, Hypershot, Solid Thinking
- STANDARD FIRST AID AED (ACCREDITED BY NATIONAL FIRST AID COUNCIL FOR NROC COACHES)
LANGUAGES
English
Chinese
Timeline
Receptionist Administrator
Trafigura Pte Ltd
12.2024 - Current
Executive Consultant
CIBTvisas
05.2022 - 03.2023
Cabin Crew
Singapore Airlines Ltd
07.2014 - 11.2024
Purchasing Officer
Hitachi Elevator Asia Ptd Ltd
09.2010 - 12.2010
Intern
Shonan Design(S) Pte Ltd
09.2009 - 11.2009
Diploma - Product Design & Innovation
Ngee Ann Polytechnic
GCE 'N' & 'O' Level - undefined
Zhenghua Secondary School
PSLE - undefined
Greenridge Primary School
undefined
Princess Elizabeth Primary School
Bachelor of Business - Management
Singapore Institution of Management (RMIT)