Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

DONG CHENG YEEP

Summary

Dedicated F&B supervisor with strong commitments to improving overall operational efficiency and providing excellent customer service. Seeking a challenging F&B supervisor position to utilize my experience in staff training, inventory management, and cost control to improve operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Supervisor

BUTTER LIVEHOUSE PTE.LTD
12.2024 - Current
  • Oversaw daily operations, ensuring compliance with service standards and protocols.



  • Developed and maintained strong relationships with clients to ensure satisfaction.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.


  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.

Bar Manager

Yue Private Dining
09.2024 - 12.2024


  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Design drink menu and set up recipes and sop.

Server Crew

Kanpai Group SG
11.2023 - 09.2024
  • Handled day-to-day customer or client questions via telephone or email.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.

Assistant Manager

The Black Hole Group
02.2022 - 11.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Restaurant Manager

Darts Buddy Bistro
05.2021 - 02.2022


  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Bartender

The Fine Line Bistro
07.2020 - 05.2021


  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.

Kitchen Assistant & Service crew

Staker F&B
08.2018 - 03.2020
  • Managed inventory for kitchen supplies, contributing to cost-effective operations.
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Served high customer volumes during special events, nights, and weekends.

Skills

  • Basic Microsoft Office Knowledge
  • Basic CPR Skill
  • Ability to Organize Workshops
  • Able to Cook Western dishes
  • Able to make International Cocktails
  • Customer Service
  • Able to Organize and Supervise Outlet Operations
  • Entertaining Guests/Customers
  • Familiarity with numerous drink-making techniques
  • Cashier Duties
  • Mixology
  • Bar Management
  • Ingredient management
  • Inventory Monitoring

Certification

  • CERTIFIED FITNESS INSTRUCTOR
  • BASIC LIFE SUPPORT TRAINING CERTIFICATION (CPR)
  • WELDER CERTIFIED

Languages

English
Chinese
Cantonese

Timeline

Service Supervisor

BUTTER LIVEHOUSE PTE.LTD
12.2024 - Current

Bar Manager

Yue Private Dining
09.2024 - 12.2024

Server Crew

Kanpai Group SG
11.2023 - 09.2024

Assistant Manager

The Black Hole Group
02.2022 - 11.2023

Restaurant Manager

Darts Buddy Bistro
05.2021 - 02.2022

Bartender

The Fine Line Bistro
07.2020 - 05.2021

Kitchen Assistant & Service crew

Staker F&B
08.2018 - 03.2020

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DONG CHENG YEEP