Dong Ziyan
Singapore
Summary
I am a result-oriented individual who thrives under pressure and enjoy working in a dynamic and fast changing environment. I am a strong believer of lifelong learning and never back down from challenges in work and personal life. Personally, I am an out-going person always eager to meet new people and learn new things, I am always ready to step out of my comfort zone and to be committed to developing and maintaining relationships between company and clients.
Overview
7
7
years of professional experience
Work History
Operations Executive
International Parcel Services Pte Ltd
Singapore, Singapore
10.2023 - Current
- Handle enquiries from clients,
liaise with forwarders and suppliers on shipments arrangement. Handling of shipment documentation, e.g Invoice, Packing list, Bill of Lading, Air waybill etc to ensure smooth custom & clearance by importers. - Checking of manifest, bag list and any other documents to ensure CN documents are being revert on time.
- Coordinate with clients and supplier to resolve daily issues and meet delivery/collection requirements.
- Track shipments and monitor delivery schedules to ensure customer orders are met on time.
- Provide timely updates to customers regarding delivery status and any issues that may arise.
- Enhanced customer satisfaction by effectively managing and resolving any operational issues in a timely manner.
- Assist with administrative tasks, data entry, and provide backup support when needed.
Sales Assistant
GTS Express Pte Ltd
Singapore
02.2022 - 09.2023
- Work closely with sales team and operation team to ensure prompt and efficient communications between both teams during onboarding process.
- Work closely with sales team and prospective customers for administrative matters during onboarding process
- Ensuring operations team answers all China customers enquires in a prompt and timely
manner. - Assist in translations for China Customer enquiries for non-speaking operations personnel
- Assist with administrative tasks, data entry, and provide backup support when needed.
Guest Relations and Marketing
Tin Box Group Singapore
Singapore, Singapore
05.2021 - 01.2022
- Manage reservations for all the 4 outlets with efficiency and accuracy
- Effective customer profiling
- Addressing and escalating customer complaints
- Build and maintain a good relationship with VIP/Guests
- Maintain proper flow within the outlets
- Helped increase business by assisting with marketing efforts, bringing in new customers with multifaceted approaches
- Brainstorm creative marketing ideas and implement them
- Organized presentation decks, signage, and collateral for events and promotions
Intern
GAC (Singapore) Pte Ltd
Singapore, Singapore
03.2018 - 08.2018
- Create job in the system when pre-alert comes in, prepare and submit documentation for the export and import of goods
- Applying for permit
- Arrange transport to retrieve goods from the place of release
- Bill our customer for the service we provided such as documentation, transportation, forklift fee, terminal handling charges, and others
- Other administrative work
Education
Supply Chain Management -
Republic Polytechnic
05.2020
GCE 'O' LEVEL -
Queenstown Secondary School
01.2016
PSLE -
Queenstown Primary School
12.2013
Skills
- Fluent in both English and Chinese
- PowerPoint
- Excel
- Words
- Critical thinking
- Written and verbal communication
- VIP support management
- Positive and professional
- Meeting deadlines
- Operational excellence
Timeline
Operations Executive
International Parcel Services Pte Ltd
10.2023 - Current
Sales Assistant
GTS Express Pte Ltd
02.2022 - 09.2023
Guest Relations and Marketing
Tin Box Group Singapore
05.2021 - 01.2022
Intern
GAC (Singapore) Pte Ltd
03.2018 - 08.2018
GCE 'O' LEVEL -
Queenstown Secondary School
PSLE -
Queenstown Primary School
Supply Chain Management -
Republic Polytechnic