Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Hi, I’m

ONG ZHIN KWANG

Head Of Infrastructure & Operations

Summary

IT Infrastructure Architect with 18+ years of progressive experience in delivering Global and Regional IT enterprise infrastructure and data centre solutions in industries relating to Chemical, Construction and Engineering, Oil & Gas, Legal and Investment Banking sectors. Diverse exposure in international settings across Malaysia, Thailand, Australia, United States, India, France, Germany, Spain, Philippines, Vietnam and Indonesia. Currently specializing in AWS and Microsoft 365 cloud and has prior experiences in building out entire M365 tenant including of all Microsoft E5 suite. A common Modern Workplace requirement.

An effective communicator who is capable of translating complex technical ideas into actionable outcomes. Excellent ability in engaging clients, vendors, stakeholders across all levels to bring about commercial and business growth as well as achieving organizational KPIs. Experienced in implementing and maintaining ISO 27001 and GDPR compliance frameworks to ensure data security and regulatory adherence. Skilled in conducting risk assessments, developing information security policies, and implementing controls to protect sensitive data. Proficient in managing audits, ensuring continuous compliance, and training teams on best practices for data protection. Adept at aligning business processes with legal and security requirements, reducing risks, and enhancing organizational resilience against cyber threats.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
years of professional experience
2006
years of post-secondary education
2
Languages

Work History

SBI Digital Markets Pte Ltd

Head of Infrastructure & Operations
10.2022 - Current

Job overview

  • In this role, I run the Microsoft 365 and AWS Infrastructure, user support and at the same time the go to person on site reliability for all client facing applications.
  • 1 direct reporting engineer.
  • Completed the migration of Google Workspace to Microsoft 365.
  • Completed the setup of the full suite of Microsoft 365 E5 Tenant including Teams, Sharepoint, Exchange Online, Intune, Windows Defender, Purview etc. Everything is based on MAS TRM guidelines.
  • Completed the hardening of endpoints for MACOS, IOS and Windows 11 based on CIS policies.
  • Completed the deployment SWG ZScaler cloud based secure web gateway.
  • Completed the deployment of Endpoint Central for endpoint management and remote access tool.
  • Completed the deployment of Dubber Teams voice compliance solution.
  • Completed setting up AWS Control Tower to manage a Multi-Account AWS environment.

NTT Global

Modern Workplace Senior Consultant
12.2021 - 10.2022

Job overview

  • In this role, I help Mid to Large size corporation migrate their Infrastructure workloads to Azure and Microsoft 365.
  • I serve as an expert in areas such as Microsoft Intune, Teams, OneDrive, SharePoint, Exchange.
  • I lead the implementation team of 2-5 in the successful implementation and completion of the projects.
  • Achievements and Career Highlights:
  • Helped a large healthcare corporation setup and migrate Intune, Teams, OneDrive in M365 Tenant. This includes greenfield deployment of Intune and OneDrive plus Skype, Teams Hybrid.
  • Helped a Japanese Bank to migrate on-prem Exchange and Skype to M365. Provide technical expertise in their Citrix VDI deployment.
  • Design and assess the entire M365 deployment for a large oil and gas company. This includes all M365 services such as Exchange, Teams, OneDrive and Azure AD.
  • Help a large Insurance company to change Email flow to adopt Office Message Encryption.
  • Help customers to move on-prem virtual machines to Azure.

MUFG

IT Infrastructure Specialist
03.2018 - 11.2021

Job overview

  • In this role, I oversaw the infrastructure for the MUFG Investment Services in 2 data centres located in Canada, deployed monthly Microsoft security patches and application to over 700 Windows VMs using SCCM 2012, served as Subject Matter Expert (SME) on Active Directory, Exchange, Microsoft 365, Azure AD, Intune and provided 2nd level support for Citrix 6.5\7.1 Infrastructure, VMWare 6.5 Infrastructure, Sophos Anti-Virus and oversee Manage Engine products such as ADAudit, Desktop Central & ADManager.
  • Lead a team of 20 L1 support and provide technical guidance across the globe.
  • Lead, migrate, manage and operate MS365 environment in areas such as InTune, Exchange Online and Azure AD.
  • Manages the deployment of monthly Microsoft security patches and application to over 2000 virtual machines, Microsoft WVDs and physical assets using SCCM 2012 and Desktop Central.
  • Provide 2nd level support for Citrix 6.5, 7.1 Infrastructure, VMWare 6.5 Infrastructure, Sophos Anti-Virus and Manage Engine products such as ADAudit, Desktop Central & ADManager.
  • Provide Technical expertise in area of Active Directory and Azure AD.
  • Selected Achievements and Career Highlights:
  • Leading the effort to migrate from Exchange On-Prem to Exchange online.
  • Leading the effort to move to InTune and AzureAD joined physical assets.
  • Completed the roll out of the move of SCCM 2012 to Manage Engine Desktop Central.
  • Completed the migration of Sophos Anti-Virus infrastructure from our old datacenter to the new and upgraded it to the latest version in the process.
  • Completed the setup of a new SCCM 2012 Infrastructure to deploy security patches to Windows machines.

Allen and Gledhill LLP

IT Architect
05.2016 - 03.2018

Job overview


  • Liaise with C-level executives in navigating business climate and identifying requirements.
  • Comprehend, review and propose solutions on security, server infrastructure, networking infrastructure and end-user computing management.
  • Govern projects, budgeting and their implementation.
  • Design work plan and administer inter-departmental coordination to ensure successful IT projects deliveries.
  • Support 1 main 21 racks data centre, 1 DR 4 racks data centre and 2 remote offices.
  • Selected Achievements and Career Highlights:
  • Employed an end-to-end Advance Persistent Threat solution (endpoint, network & email) to mitigate incoming advance threats.
  • Reduced 60% of costs and improved performance, scalability and reliability through Nutanix Hyperconverged solution that replaced the ageing server and storage infrastructure.
  • Enhanced Disaster Recovery capabilities and RTO & RPO by migrating a 45 host VMware VCenter 5.5 server infrastructure to 6.0 on a VMWare stretched cluster.
  • Evaluated a Managed Security Service Provider.
  • Created a standard Windows 7 Golden Image, enhancing and unifying client operating systems; provided consistency and repeatability aiding in troubleshooting.
  • Implemented a new Backup infrastructure to address current shortcomings which include not meeting the RPO and RTO.
  • Completed the evaluation of suitability of Office 365 to replace on-premise Exchange email system.
  • Completed and deployed Darktrace security system to improve security posture and reduce insider threats.

Weatherford Asia Pacific Pte Ltd

Systems Manager
07.2013 - 05.2016

Job overview

  • Develop strategic IT solutions and obtain buy-ins from various Business Country Heads to improve IT systems delivery to the end users.
  • Leads 2 direct reports of System Administrators.10 indirect reports across the region.
  • Liaise with the management on business requirements and goals to produce short and long-term strategies.
  • Provide level 3 support to 300+ regional Servers and backup on Windows & VMWare.
  • Provide level 3 Storage systems such as NetApp, Equalogic and Compellent across 53 sites.
  • Provide level 3 support on Active Directory, DFS, DNS, GPO design, etc.
  • Provide level 3 support for office 365 products such as Lync, Exchange, Sharepoint, Onedrive, etc.
  • Direct 2 Systems Admins and support 12 countries, 1 main regional data centre and 39 remote sites.
  • Govern, budget and negotiate with regional country IT heads.
  • Selected Achievements and Career Highlights:
  • Initiated, designed & completed Riverbed Granite storage optimization that solved huge backup issues for remote sites and projected to save US$1.2M in 5 years; also acted as a DR system for all remote sites, greatly improving the resiliency and robustness of the IT infrastructure in the region.
  • Merged 11 sites into 2 new data centres, saved up to $300K over 5 years.
  • Improved performance by 3 folds, reduced upfront costs by 60% through the migration of NetApp 3140 Unified storage system (global standard) to Dell Compellent & Equalogic SAN.
  • Upgraded the regional backup software from Commvault Simpana 9 (global standard) to Veeam Backup & Replication V8, improving backup success rate from 45% to over 95%.
  • Implemented the VDI using VMWare View 4.5 improving the security and prevention of data loss.
  • Participated in the RFP to regionalize and design our Global MPLS network to reduce provisioning time and up to 1.2Millions in savings.

Weatherford Asia Pacific Pte Ltd

Systems Team Lead
09.2012 - 06.2013

Job overview

  • Responsibilities:
  • Execute similar responsibilities as the abovementioned position, except for the 2 direct reports, who report to my superior throughout this period.
  • Selected Achievements and Career Highlights:
  • Promoted to Systems Manager after 10 months with the extension responsibility of guiding 2 direct reports.
  • Designed, coded and implemented MyFolderAccess, a Folder Access Management system that streamlines the department operation; saved the company US$50K in software costs per year.
  • Reduced US$50K per year in man hour cost through various synergies and work process reviews, including scripts that automated work process to a few clicks.
  • Migrated the Physical Servers to Blades & Equalogic storage beyond the Global standard, setting up a new benchmark for the rest of the region.

Clariant Singapore Pte Ltd.

Regional Server & Storage Administrator Asia
09.2010 - 08.2012

Job overview

  • Govern, budget and negotiate with regional country IT heads.
  • Monitor the implementation of strategic projects in the Asia region and support 8 countries and 13 sites.
  • Provide global and regional follow-the-sun support: technical advice, liaising with global HQ, Managers, vendors.
  • Administer the Global Active Directory with 6 domains and ensure regional compliance to SLA and standards.
  • Provide level 1 and 2 support for Active Directory, Global Backup system, Virtualization and around 200+ servers.
  • Increase the efficiency of the regional server and storage services.
  • Enforce synergies and identify shared service opportunities.
  • Coordinate Server and Storage Service Incident and Problem & Change Management.
  • Collaborate with Shared Service Centres, local IT, and external providers.
  • Selected Achievements and Career Highlights:
  • Conserved up to $500,000 of hardware cost through the implementation of vCenter and VMware in 50+ sites in Asia.
  • Implemented Global Backup (EMC Avamar) solution worth $400,000 in Asia Region; save up to $80,000 in tape, tape drive cost, improved backup success rate from under 70% to 98%.
  • Completed the GPO consolidation across 6 domains.

AECOM Singapore Pte. Ltd.

System Engineer South East Asia
05.2007 - 08.2010

Job overview

  • Supervise SEA support operation and administer infrastructure deployment.
  • Team Lead for SEA Remote Support Team consisting of 5 people, providing level 1 and 2 support.
  • Serve as purchaser and evaluator of all IT Server, Network equipment in the SEA region.
  • Selected Achievements and Career Highlights:
  • Instrumental in the DR implementation using Symantec Virtual Cluster Server (VCS) in Asia worth $40,000.
  • Migrated a Network, Domain, AD, File, Application and Exchange 2003 server into an existing WAN environment after a merger & acquisition in Singapore.
  • Completed 9 Migrations, Co-location in various countries within 3 months; locations include Malaysia (KL), Thailand (Bangkok), Philippines (Makati), Indonesia (Jakarta), and Vietnam (Ho Chi Minh City); performed cross-domain migration in the Philippines office.
  • Successfully set up 2 new offices in Gurgaon and New Delhi in India.
  • Implemented 6 local Site office including network, telephone and servers.
  • First to introduce server-in-one box solution using Microsoft’s HyperV technology in Asia, which saved up to $90,000 in hardware cost; it was later used as a case study to implement future offices and a test lab in Asia.
  • Reduced a single machine deployment from 6 hours to 30mins, saved US$45K in man hour cost per year by implementing the Ghost Cast Server solution.

Education

Monash University

Bachelor of Computing

University Overview

Nanyang Polytechnic

Diploma in Engineering Informatics

University Overview

Skills

Azure

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Personal Information

Personal Information
  • Notice Period: 2 Months
  • Nationality: Singaporean
  • Driving License: Class 3

Awards

Awards
  • Project Management (PMP)
  • Certified Ethical Hacker (CEH)
  • EC-Council Security Analyst (ECSA)
  • ITIL v3 Foundation
  • VMware Certified Professional (VCP6.5)
  • AWS Certified Solutions Architect – Professional
  • AWS Certified Developer – Associate
  • AWS Certified Security - Specialty
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Certified: Administrator Expert
  • Microsoft Certified: Security Operations Analyst Associate
  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified Solution Expert: Cloud Platform and Infrastructure
  • Microsoft Certified Solution Expert: Server infrastructure
  • Linux Essentials
  • Terraform Associate Certified
  • Graduate Certificate in LegalTech: BLOCKCHAIN, CRYPTOCURRENCIES & SMART CONTRACTS
  • Nvidia AI Infrastructure & Operations Certified

Timeline

Head of Infrastructure & Operations
SBI Digital Markets Pte Ltd
10.2022 - Current
Modern Workplace Senior Consultant
NTT Global
12.2021 - 10.2022
IT Infrastructure Specialist
MUFG
03.2018 - 11.2021
IT Architect
Allen and Gledhill LLP
05.2016 - 03.2018
Systems Manager
Weatherford Asia Pacific Pte Ltd
07.2013 - 05.2016
Systems Team Lead
Weatherford Asia Pacific Pte Ltd
09.2012 - 06.2013
Regional Server & Storage Administrator Asia
Clariant Singapore Pte Ltd.
09.2010 - 08.2012
System Engineer South East Asia
AECOM Singapore Pte. Ltd.
05.2007 - 08.2010
Nanyang Polytechnic
Diploma in Engineering Informatics
01.2001
Monash University
Bachelor of Computing
01.2006
ONG ZHIN KWANGHead Of Infrastructure & Operations