DOMYNN CHAIM
Beaufort
Summary
Seeking an opportunity to contribute my knowledge and skills but not forgetting to learn new things from new environment. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Retailer Sales Promoter
Hwa Hing Trading Pte Ltd
05.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in the planning and execution of special events such as holiday promotions or clearance sales for boosting revenue.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits.
- Increased sales revenue with targeted promotional campaigns and in-store events.
Business Development Officer
CTOS
02.2020 - 03.2020
- Provide company's risk exposure with 3 simple steps by using CTOS online system
- Which are Evaluation, Monitoring and Recoverly
- Ensuring that those who uses our platform can fully benefits from it
Project Development
Borneo Coconut Eco-Farm
10.2019 - 01.2020
- Transformation of a 20 acres coconut farm into an eco tourism hotpot
- Structuring of landscapes, jetty, mangroves walkways, lighting, security cameras, setting up of a mini zoo which consists varies types of animals
- Some of the main attractions like kelulut bees farming, havesting.Live tour of bird nest building
- Sunset cruise to our private beach
Operation Manager
GPS Tours & Car Rental Sdn Bhd
04.2015 - 07.2016
- Overseeing the smooth running of day to day tour operations are being fulfilled
- All cars rental units are being monitored well
- Assignment for Tour guides and drivers of their day to day tours schedules
- Making sure that monthly budgets and profits are met
Tour Coordinator / Organizer
Borneo Wild & Nature Tours Sdn Bhd
12.2013 - 02.2015
- Scheduling and confirmations of day to day tour with local agents
- Making sure that all booked tours are being fulfilled by them
- Handling of guests pick up and check in to designated hotels
- Online or day to day booking are being handled satisfactory
Customer Service Executive
IProperty.com Malaysia
12.2009 - 12.2010
- Liase with new property agents on how to utilised their website posting effectively
- At the same time provides weekly training to new sign up
- Retaining existing clients based by providing more promotional packages upon thier renewal
Direct Resi Representative
TYCO Fire & Security
09.2005 - 09.2008
- Installation of home alarm & cctv security system
- Maintenance and repair of faulty devices
- System upgrades for better security coverage to residential or industrial sector
Education
Diploma - Hotel & Catering Management
Stamford College Kuala Lumpur
01.1993
GCE O LEVEL -
Bartley Secondary Singapore
01.1990
P.S.L.E -
Aroozoo Primary Singapore
01.1986
Skills
- Basic Aircon maintenance (Hands on)Coursemology Jurong
- MCTS - Microsoft Certified Technology Specialist
- MCTS - Designing, Assessing, and optimizing Software Assets Management (SAM)
- MS PowerPoint lvl 2
- E-JOB Hunting
- Cold calling
- Customer service
- Team building
- Customer satisfaction
- Adept multi-tasker
Nricno
730825-12-5153
Achievementsandawards
- Tyco / Fire & Security - certificate on completion of ADT Model sales call
- Tyco / Fire & Security - certificate on completion of KEEP IT BLUE customer satisfaction standard
- Fitness First Club menara summit - Certificate on completion of Fitness 1st sales first course
Personal Information
- Date of Birth: 08/25/73
- Nationality: Malaysian
- Marital Status: Married
Hobbies and Interests
- My biggest interest is travelling. Whether it's within Malaysia or abroad. A way to learn and see different types of cultures. How you can gain more knowledge by learning something new everyday.
- Collections - First day cover, stamps and old coins
- Reading
- Cycling
- Hiking
Timeline
Retailer Sales Promoter
Hwa Hing Trading Pte Ltd
05.2023 - Current
Business Development Officer
CTOS
02.2020 - 03.2020
Project Development
Borneo Coconut Eco-Farm
10.2019 - 01.2020
Operation Manager
GPS Tours & Car Rental Sdn Bhd
04.2015 - 07.2016
Tour Coordinator / Organizer
Borneo Wild & Nature Tours Sdn Bhd
12.2013 - 02.2015
Customer Service Executive
IProperty.com Malaysia
12.2009 - 12.2010
Direct Resi Representative
TYCO Fire & Security
09.2005 - 09.2008
Diploma - Hotel & Catering Management
Stamford College Kuala Lumpur
GCE O LEVEL -
Bartley Secondary Singapore
P.S.L.E -
Aroozoo Primary Singapore
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