Dominic Tay
Summary
A hardworking and highly motivated individual with strong interpersonal skills and a keen sense to learn and value add.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Carro
05.2021 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Built relationships with customers and community to promote long term business growth.
Internship: Front Office & F&B Service Associate
Ibis Singapore Novena Hotel & Grand Mercure
08.2016 - 02.2017
- Assigned to two different hotels to undergo training in two different service departments
- Performed and executed various operational duties in both service departments
- Enhancing hotel guests' stay through effective communication and providing excellent service throughout their stay
- Consistently achieving highest service and product delivery standards with a highest degree of client care and service at all times
Brand Ambassador
Duty Free Shop (DFS) @ Changi Airport
07.2014 - 04.2016
- Represent selected FMCG Brands (Liquor and Spirits) in creating brand awareness and sales
- Monitoring promotion effectiveness and giving relevant feedback related to on-going promotion activities
- Keeping customers updated on the various monthly promotions
- To ensure that the stocks and shelves are always replenished and never low on stocks
Education
Bachelor of Arts (Honours) - Business with Tourism Management
Northumbria University
04-2021
Diploma - Hospitality and Tourism Management
Nanyang Polytechnic
05.2017
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Communication
- Time management
- Customer relationship management
Languages
English
Mandarin
Hokkien
Drivinglicenses
- 2B, 2A, 2, 3, 4
Timeline
Sales Consultant
Carro
05.2021 - Current
Internship: Front Office & F&B Service Associate
Ibis Singapore Novena Hotel & Grand Mercure
08.2016 - 02.2017
Brand Ambassador
Duty Free Shop (DFS) @ Changi Airport
07.2014 - 04.2016
Bachelor of Arts (Honours) - Business with Tourism Management
Northumbria University
Diploma - Hospitality and Tourism Management
Nanyang Polytechnic
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