Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Affiliations
Timeline
Bartender

Dominic Keng Mao Lee

Summary

Enthusiastic Operations Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Operations and training in Digital Marketing & Communications. Motivated to learn, grow and excel in Food & Beverage Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Food & Beverage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience
43
43
Certification

Work History

Grab Driver

Grab Singapore
05.2018 - Current
  • Used coordination and planning skills to achieve results according to schedule.
  • Served customers and followed outlined steps of service.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours; night, weekend, and holiday shifts.

Combi Bus Driver

Sava Travel Pte Ltd
01.2019 - 04.2019
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Assisted passengers with moving and securing baggage.

Taxi Driver

SMRT Taxis
05.2018 - 12.2018
  • Calculated rides costs, received money and returned change.
  • Controlled operation of taximeter to accurately track distances and fares.

Bus Captain

Tower Transit Singapore
03.2016 - 03.2018
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.

Service Associate

Level 33 Pte Ltd
06.2015 - 03.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Inspected dishes and utensils for cleanliness.

Senior Bartender

W Hotel Sentosa Cove
06.2013 - 03.2015
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.

Service Captain

Topone KTV
07.2012 - 04.2013
  • Monitored food preparation, production and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Barista Cum Cashier

Onion Restaurant Pte Ltd
03.2012 - 07.2012
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Assistant Bar Manager

B@Rochester
10.2011 - 03.2012
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bartender

Coastes
06.2011 - 10.2011
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Bar Supervisor

Ice Cold Beer
12.2010 - 06.2011
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.

Bar Supervisor

5 Emerald Hill Cocktail Bar
04.2010 - 12.2010
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Bar Manager

Chit's Bar & Resturant
01.2010 - 04.2010
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Determined business needs by acquiring client feedback for process improvements.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Bar Supervisor

dblO Pte Ltd
10.2005 - 12.2009
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Handled cash accurately and prepared nightly deposits.
  • Purchased supplies according to expected demand.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Poured and prepared mixed drinks for over 800 customers daily.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Developed new cocktails for menu.

Full Time National Service

Singapore Armed Forces
09.2003 - 09.2005
  • Trained in small arms, anti-armor and indirect fire weapons.

Bartender

The Beach Hut
07.2002 - 08.2003
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve more than drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed cash and bar revenue during special promotions or sporting events.

Production Operater

Singapore Mint
02.2002 - 07.2002
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Worked with supervisor to coordinate workflow and updated daily production team accordingly.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Actively participated in team projects and met critical deadlines.
  • Packaged finished products and prepared packages for accurate shipping.

Production Operater

Sunshine Bakery
10.2001 - 02.2002
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Worked with supervisor to coordinate workflow and updated daily production team accordingly.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Loaded supplies into machines by hand or by hoist.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Experienced with plant start-up and shut down, process plant monitoring, wellhead surveillance and well testing.

Retail Sale Associate

Sunglass Hut
06.1999 - 12.2000
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.

Service Crew Member

Genki Sushi Singapore
01.1999 - 11.1999
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Fast Food Worker

Burger King Singapore
02.1998 - 10.1998
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished serving stations with fresh food and cleaned up spills.

Senior Bartender

Rabbit Carrot Gun Singapore
Singapore, Singapore
03.2015 - 05.2015
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

Specialist Diploma - Digital Marketing & Communication Management

Temasek Polytechnic
10.2021

High School Diploma -

Trusthouse Center For Travel & Tourism Studies
06.2003

GED -

New Town Secondary School
12.2001

GED -

Ghim Moh Pri School
12.1996

Skills

  • Licensed driver in Singapore
  • Class 2B, 3, 4 driver's license

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets. Was the First Singapore Night Grand Prix F&B Establishment Set-Up Team.
  • Won "1st Runner up" Award for Emerald Hill Group In-House Cocktail Competition 2009. Drink Name "Star Wars"
  • Won "Champion Award" for Classic Cocktail Category Bacardi Martini Grand Prix 2009 Singapore Selection. Drink Name "Star Dazzel"
  • Won "2nd Runner-up" Award for Classical Cocktail Competition in Asian Cocktail Competition 2009 in Macau,China. Drink Name "Love In Aegean Sea"
  • Collaborated with team in the development of Emerald Hill Outlet at the first Singapore Grand Prix 2009.
  • Won "Champion" Award for 22nd National Cocktail Competition 2010 Creative Cocktail Category. Drink Name "Berry Marvelous"
  • Emerald Hill Group, Employee Of The Month Apr 2007
  • The Elite Bartender Course (JWC ) Far East 2009
  • The Elite Bartender Course ( JWC ) Europe 2010
  • Won "Champion" Award for 42Below Vodka Cocktail Competition 2006. Drink Name "Maori Anonak"

Certification

PROJECT MANAGEMENT Yr 2020

A Valuable Skill

● Project Management (Fundamentals)

● Project Management (Agile Vs Waterfall)

● Project Management For All

DIGITAL MARKETING Yr 2020

SkillsFuture For Digital Marketing

  • Introduction to the E-Commerce World & Digital Marketing

  • Most Effective E-commerce Platforms and Digital Marketing Platforms Online In Singapore

  • Buying And Selling Online Safely And Securely Through Lazada, Qoo10, Shopify, Amazon, Carousell

  • Cybersecurity Tips To Prevent From Online Scams And Hackers Pretending To Be Your Business

  • Learn How Successful Businesses Create an E-commerce Website Simply And Painlessly

  • The Strategic Mindset Required to Succeed in The Current Online Landscape


  • Must-know Innovations in Social Media (Facebook, Instagram, Google and Youtube) that will Accelerate Your Sales

  • Social Media Marketing Strategies Benefit Entrepreneurs And Employees To Get Sales Without Taking A Long Time To Build Fan


  • Strategies For New Source of Revenue Without Needing an Expensive Website

  • Usage of Data To Craft Digital Marketing and E-Commerce Strategy

WSQ

Transportation Yr 2016

● WSQ. Provide Basic Customer Service Standard

● WSQ. Operate A Service Route
● WSQ. Operate Bus Equipment
● WSQ. Handle Incident
● WSQ. Apply Basic Safe Driving Techniques
● WSQ. Certificate in Bus Operations

WSQ

Food & Beverage Yr 2009

● WSQ. Follow Food & Beverage Safety And Hygiene Policies And Procedures

● WSQ. Maintain Food and Beverage Service Environment

● WSQ. Prepare For Service ( Mise En Place)
● WSQ. Interact With Guest

SMU Academy Yr 2021

  • Foundations of Brand Storytelling (Synchronous e-learning)

of the Graduate Certificate in Communication Management

  • Business Storytelling Studio (Synchronous e-learning)

of the Graduate Certificate in Communication Management

  • Digital Marketing - Social Media Marketing (Synchronous
    e-learning)
    of the Graduate Certificate in Communication Management / Professional Certificate in Digital Marketing
  • Digital Marketing - Search Engine Marketing (Synchronous e-learning)

of the Graduate Certificate in Communication Management / Professional Certificate in Digital Marketing

Google Yr 2022

  • Technical Support Fundementals

Additional Information

NATIONAL SERVICE

SEP 2003 - APR2017

● - Discharged 17 Apr 2017
● - 287SA Reservists Battalion
● - 3Sep 2005 Completed Full Time National Service ● Operationally Ready Date
● - 3Sep 2003 Full Time National Service
● 20th Battalion Singapore Artillery 11th Mono
● Vocation: 155mm Gunner

Affiliations

Shatec Hotel Association

The China Hong Kong Bartenders Association

Association Of Bartenders and Sommeliers,Macau

Association Of Bartenders and Sommeliers,Singapore

Emerald Hill Group Hospitality Management

Smirnoff

Hennessy Cognac

Johnnie Walker

Emerald Hill Group

Greygoose

Maxxium Singapore

DIAGEO

Carlsberg

Redbull

Absolut

42Below

42Below Cocktail World Cup

Horeca School Of Excellence

Yeo's

Martell Cognac

Wine & Gourmet Asia

Association Of Bartenders and Sommeliers, Italy

Association Of Bartenders and Sommeliers, USA

Association Of Bartenders and Sommeliers, Japan

Association Of Bartenders and Sommeliers, Taiwan

International Bartenders Association

Timeline

Combi Bus Driver

Sava Travel Pte Ltd
01.2019 - 04.2019

Grab Driver

Grab Singapore
05.2018 - Current

Taxi Driver

SMRT Taxis
05.2018 - 12.2018

Bus Captain

Tower Transit Singapore
03.2016 - 03.2018

Service Associate

Level 33 Pte Ltd
06.2015 - 03.2016

Senior Bartender

Rabbit Carrot Gun Singapore
03.2015 - 05.2015

Senior Bartender

W Hotel Sentosa Cove
06.2013 - 03.2015

Service Captain

Topone KTV
07.2012 - 04.2013

Barista Cum Cashier

Onion Restaurant Pte Ltd
03.2012 - 07.2012

Assistant Bar Manager

B@Rochester
10.2011 - 03.2012

Bartender

Coastes
06.2011 - 10.2011

Bar Supervisor

Ice Cold Beer
12.2010 - 06.2011

Bar Supervisor

5 Emerald Hill Cocktail Bar
04.2010 - 12.2010

Bar Manager

Chit's Bar & Resturant
01.2010 - 04.2010

Bar Supervisor

dblO Pte Ltd
10.2005 - 12.2009

Full Time National Service

Singapore Armed Forces
09.2003 - 09.2005

Bartender

The Beach Hut
07.2002 - 08.2003

Production Operater

Singapore Mint
02.2002 - 07.2002

Production Operater

Sunshine Bakery
10.2001 - 02.2002

Retail Sale Associate

Sunglass Hut
06.1999 - 12.2000

Service Crew Member

Genki Sushi Singapore
01.1999 - 11.1999

Fast Food Worker

Burger King Singapore
02.1998 - 10.1998

Specialist Diploma - Digital Marketing & Communication Management

Temasek Polytechnic

High School Diploma -

Trusthouse Center For Travel & Tourism Studies

GED -

New Town Secondary School

GED -

Ghim Moh Pri School

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