Dominic Kam
Experienced Sales Professional
Summary
Dom is a highly motivated and results-oriented sales professional with extensive experience in SaaS, UCaaS, and Digital Workplace solutions. He has a proven track record of driving sales, cultivating business opportunities, onboarding new members in the team, most recently acting as a Country Manager in Taiwan.
He is dedicated to the industry and passionate about providing exceptional customer experiences. He believes in delivering the perfect solution, backed by a superior ecosystem and comprehensive support resources, to ensure the most effective fit and maximum return on investment (ROI) for clients. This unwavering commitment fuels his drive to exceed customer expectations and build long-lasting, successful partnerships.
Beyond his professional expertise, he enjoys traveling and immersing himself in different cultures. He also has a keen interest in geopolitics, believing that engaging in diverse discussions fosters closer connections with his business peers. To maintain an active lifestyle, Dom enjoys trail biking.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Account Executive
Zoom Video Communications
7 2022 - Current
- Qualify leads, determine needs, and enlist technical resources
- Conduct high-level conversations with C-level and VP-level Executives
- Overcome objections and apply value- and solution-selling strategies to successfully direct sales processes to closure
- Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews with partners and clients
- Developing and maintaining business within existing accounts, and partners
- Experience in acquisition combined with a strong ability to deliver presentations and create messages that are both strategic and pertinent
- Upsell and take advantage of both new and existing clientele to grow our business
- Conduct in Business Events, promote product line, competition and industry trends.
Senior Account Manager
Pexip
05.2021 - 07.2022
- Develop and implement strategies to grow the organization’s business and market share
- Prospect to develop new business through networking, referrals, and demand generation
- Determine target accounts in collaboration with business partners to meet predetermined objectives for fresh business prospects.
Business Development
8x8 Cloud Communications
03.2020 - 04.2021
- Develop new business relationships, generate and negotiate new businesses for 8x8 through challenger sales methodology
- Focused on winning the most relevant players (direct sales) in key market segment
- E.g
- E-Commerce, fintech, travel, retail, transportation, logistics, public-sector, etc
- Leveraging on our expertise in the CPaaS business (SMS, Chat Apps for business messaging, Video Interaction, Voice) through ready APIs to generate new business and on-board new logos
- Be able to handle sales objection, CXO conversations, rallying industry executive relationships, negotiate and close deals
- Adapt to change in working style and sales approach especially in the time of pandemic crisis.
Business Development
NTT Online
04.2018 - 08.2019
- Leading the E-commerce APAC region sales team with the use of a sales engagement platform to connect with new potential prospects, creating leads generation and executing marketing campaigns
- Supporting GM in building Sales Team, and developing practices from scratch
- Leveraging on social media, networking events to build and nurture sales prospects
- Cold calling, develop strategic approach to providing solutions to potential customers
- Continuously improve products, by gathering feedback from customers and coordinate with R&D, Head of E-commerce, and production team
- Generate leads via digital marketing, follow up with video meetings and demo.
Business Development Manager
NTT - Cloud Communications
07.2012 - 03.2018
- Strategically target, prospect and acquire medium and large-sized enterprise companies from various industries while maintaining a consistently high level of prospecting activity to ensure, weekly and monthly KPIs are met and exceeding Sales Target
- Acquiring new clients and identifying new revenue streams within acquired clients
- Establishing long term business relationships with C- Level or Key decision-makers
- Create client presentations, proposals, analytics reports and conduct presentations, and demonstrations, working across all departments to support clients in securing the deal
- Collaborate with the digital marketing team, to target potential clients with the use of social media
- Building best-in-class content and marketing campaigns online
- Participating in continuing education program on technology updates and to keep abreast of competition, competitive issues and products
- Ambassador of NTT products, solutions, possessing a complete understanding of the business, including the buying and decision-making process within an organization.
Relationship Manager
IBM
09.2011 - 06.2012
- Work jointly with Singapore Airlines, providing IBM technical support & collaborating with 3rd party vendors in performing service recovery and restoring SIA users’ confidence in the use of Information Technology Services
- Build individual relationships and point of contact (Head of Infrastructure) for feedback, escalations as well as heads-up info
- Focus on delivering critical capabilities and collaboration across channels and departmental boundaries
- Improve the efficiency and effectiveness of contact centre operations, including inbound and outbound, sales and service contact centres and their related self-service channels.
Customer Operations
West Corporation
11.2008 - 08.2011
- Delivering a high level of customer service to both internal and external customers, meeting required Service Level Agreements (SLA’s)
- Respond to internal and external email and phone inquiries and liaise with clients as consultant to establish their requirements and determine the most appropriate solutions to meet their needs
- Produce assigned live virtual events in a timely manner
- Provide staff and users with assistance solving Virtual Event-related problems, such as malfunctions and program problems
- Attend to Customer General and Billing queries
- Setting up of new Customer Service experience in Shanghai, China.
Customer Consultant
StarHub
01.2003 - 10.2008
- Assist customers with their post-sales, billing and technical inquiries for Mobile
- Channel feedback and complaints about service enhancement and problem resolution in the shortest time possible
- Introduce Starhub’s products and solutions based on customer’s requirements.
Education
Diploma / Travel, Tourism & Hospitality Management - undefined
University of Bradford
Advance Diploma / Business Management -
University of Bradford
01.2006 - 04.2008
Skills
16 years of Sales Profession (New Logos and Account management)
Partner management, through Distributor and System Integrators
Product and brand development, with Marketing Channels
Advocator of Culture Transformation
Ecommerce, Online Sales
Sales Leadership
Networking (member of BritCham, FCC, SG Tech, HKCCA)
Skills - Zoom
SaaS, UCaaS, CCaaS
Artificial Intelligence AIs
APIs, SDKs, Developer Platforms
Cloud PBX (Business Phone, Contact Centre)
Events, Webcasts
Workvivo (Employee Engagement Platform)
Skills - Microsoft
Office Apps, M365, Teams
Unified Communications
Cloud virtual number
Cloud Interoperability (CVI)
Partner Solutions
Cisco Video, Webinars, Cloud Calling
Audio & Video Endpoints
Pexip (On-Prem Infrastructure)
Salesforce / Lightning
LinkedIn / Sales Navigator
Google Workspace
Hubspot
Slack
Salesloft
Zoominfo
DocuSign
Outreach
People AI
AI – ChatGPT, Gemini, Zoom AI Companion
Websites
Accomplishments
- Zoom - 2023 Sales Achievements 130% Champion Circle
- Zoom - 2022 Sales Achievements 125%
- Pexip - 2021 Best Sales Person – Asia
- NTT - 2014, 2015, 2016, 2017, 2019 Best Salesperson – Singapore
- NTT - 2015 & 2016 APAC, Sales President Club
- Acquired more than 100 new company logos (Various Industries), from Startups to SMEs to MNCs, and Govs.
- Most Licenses sold and generated the most revenue in the year of 2022
- Generated USD 1.43 Million sales revenue between July 2022 to Present
- Excelled Sales Target year on year
Availability
1 month
Timeline
Senior Account Manager
Pexip
05.2021 - 07.2022
Business Development
8x8 Cloud Communications
03.2020 - 04.2021
Business Development
NTT Online
04.2018 - 08.2019
Business Development Manager
NTT - Cloud Communications
07.2012 - 03.2018
Relationship Manager
IBM
09.2011 - 06.2012
Customer Operations
West Corporation
11.2008 - 08.2011
Advance Diploma / Business Management -
University of Bradford
01.2006 - 04.2008
Customer Consultant
StarHub
01.2003 - 10.2008
Account Executive
Zoom Video Communications
7 2022 - Current
Diploma / Travel, Tourism & Hospitality Management - undefined
University of Bradford
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