Dominic Wong
Summary
Professional with robust experience in operations management, prepared to drive efficiency and productivity. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in optimizing processes, resource allocation, and project coordination. Known for reliability, strategic thinking, and fostering positive work environment.
Overview
23
23
years of professional experience
Work History
Assistant Operations Manager - Western Division
Minor Food Group Pte Ltd
01.2025 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in hiring, training, and evaluating staff members, contributing to a positive work environment.
- Managed staff scheduling, ensuring optimal coverage during peak times while minimizing labor costs.
- Reviewed P&L, discussed insights with team to address identified issues.
- Analyzed daily sales figures and developed strategies to increase sales.
Senior Restaurant Manager
P.S Gourmet Pte Ltd
05.2024 - 01.2025
- Manage activities of 3 outlets and ensure optimal staffing levels at all times.
- Execute P&L analysis and distribute results to team, targeting improvement in critical areas and fulfillment of KPIs.
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
District Manager
Yakiniku Like - Japan Chain Restaurant
09.2022 - 11.2023
- Successfully managed and supervised operations for multiple Yakiniku Like restaurant locations, ensuring adherence to company standards and policies.
- Led a team of 60+ employees, providing guidance, training and support to maximize productivity and customer satisfaction.
- Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Implement cost control measures, resulting in a 10% reduction in operational expenses without compromising quality.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Conducted health, safety, and sanitation process evaluations for stores to identify and remedy any violations immediately.
- Conducted inspection and regular stores performance evaluations and implement target action plans to enhance team performance to meet stores KPIs for continuous growth.
- Carefully interviewed, selected, trained, and supervised new management hires and on boarding training plan.
- Conducted monthly P&L reviews, customer feedbacks, new menu launches, training sessions with store managers to ensure all stores maintain quality standard and consistency.
- Conducted stores quality assurance by completing frequent line checks and ensure store implement corrective action plan immediately.
- Conducted stores cash audits to ensure no discrepancies and accuracy in cash logbook and cash register.
Restaurant Manager
Yakiniku Like - Japan Chain Restaurant
02.2021 - 08.2022
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff members for career advancement opportunities, leading to more skilled and motivated workforce.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conduct daily quality assurance by completing frequent line checks.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained store cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Area Manager
SBCD Tofu House – Korean Cuisine
08.2017 - 01.2021
- Managed the 1st flagship store – Seating capacity 120 people
- Involved in the setup/design for the 2nd outlet restaurant
- In charge of hiring service staff, familiar with MOM’s regulations and liaise with Vendors/suppliers for operation needs
- Ensure staff follow all company’s protocol and guidelines to ensure standard of service & quality of food is maintain at all times
- Interact with Customers to build relationship and rapport
- Assist MD in marketing/promotions to achieve higher revenue & awareness of the brand
- Ensure the controlling of operation expenses for each individual departments in order to maximize profit and minimize losses
- In charge of daily reports, monthly inventory, costing & setting target sales to be achieved among the management & staff
- Monitor staff schedule planning and part time labor cost in line with the budget set by the company
- Staff training, setup SOP’s and weekly meeting with the management and HOD to improve service and feedback from customers.
Operations Manager
Sea & Blue Restaurant – International Buffet
03.2017 - 07.2017
- Involve in the redesign/renovation works for the entire restaurant
- Assist the Director in the recruitment/training of staff
- In charge of setting up the restaurant to meet target dateline
- Meet up with suppliers & maintenance companies for negotiations for best quotations that benefit the company, Exercise best practices, research and analytical skills to solve complex problems and implement action plans.
Operations Manager
Todai – International Seafood and Sushi Buffet Restaurant
02.2011 - 03.2017
- Managed 2 outlets with a seating capacity of 500 buffet restaurant and an 80 seating capacity casual dining restaurant
- Ensure smooth and efficient operation of both restaurants
- Interact with Customers to build relationship and rapport
- Responsible for marketing/promotions to achieve higher revenue & awareness of the brand
- Ensure the controlling of operation expenses for each individual departments in order to maximize profit and minimize losses
- In charge of daily reports, monthly inventory, costing & setting target sales to be achieved among the management & staff
- Monitor staff schedule planning and part time labor cost in line with the budget set by the company
- In charge of corporate events and menu planning with kitchen
- Quarterly market survey with potential competitors and trend setting in order to meet the customer’s constant satisfaction
- Staff training/orientation planning and weekly meeting with the management and HOD to improve service and feedback from customers.
Asst. Operations Manager
Hard Rock Cafe – Beijing, P.R. China
03.2010 - 11.2010
- Responsible for event planning which consist of operation flow, staffing, matters, equipments and logistics planning
- Ensure smooth and efficient operation of the Restaurant
- Operating the department with a positive financial result, manage and assists subordinates in service and other departments
- Also ensure on controlling the operation expenses for each individual departments in order to maximize profit and minimize losses
- Responsible for customer relation liaison and handle guests complaints and take remedial actions both internally and externally for operational improvement
- Maintaining the high standard of Best Practice Evaluation require by the Hard Rock Corporate International and Holding.
Restaurant Manager
Hard Rock Cafe – Beijing, P.R. China
02.2008 - 02.2010
- Ensure smooth and efficient operation of the Outlet
- To enforce courtesy and efficiency
- Monitoring the quality and quantity of all food & beverage items served
- Provide orientation for the newly recruits; recommend promotions
- Daily Sales report, forecasts and monitoring promotional items
- Responsible for customer relation liaison and handle guests complaints and take remedial actions both internally and externally for operational improvement
- Maintaining the high standard of Best Practice Evaluation require by the Hard Rock Corporate International and Holding.
Asst. Floor Manager
Hard Rock Cafe – Beijing, P.R. China
03.2006 - 01.2008
- Responsible for the restaurant set-up, designing the operation manual and outlets lay-out
- Conducted daily inspecting on the respective outlets on the Standard of Operation Procedure and hygiene are follow according to the standard requirement
- Ensure the outlet operating costs are at par level
- Implement training programs and conduct training sessions.
Banquet Operations Executive
Fort Canning Park - LEGENDS
04.2005 - 02.2006
- Assisting overall operations in Banquet Department
- Accountable for planning, organizing and coordinating with staff to achieve efficient operation
- Maintain high standard in customer service through direct supervision and motivate staff to achieve customer delight
- Arrange casual labour staff for daily operations
- Conduct training for overseas attachment students (e.g
- Basic table setup for Western Set, Chinese Set, Buffet Dinners and different meeting setups)
Asst. Floor Manager
Holiday Inn Atrium Hotel (Formerly Concorde Hotel)
04.2004 - 03.2005
- Ensure smooth and efficient operation of the Cafe
- To enforce courtesy and efficiency
- Provide orientation for the newly recruits; recommend promotions
- Implement training programs and conduct training sessions
- Provide on the job training/Off job training
- To anticipate the volume of business, taking into consideration the occupancy of the Hotel, holidays, activity in the Hotel and the community in general
- To prepare weekly roster and schedule staff annual leave, off days
- To analyze daily revenue and costs reports; monthly P&L statements to ascertain that all costs are in line
- Monitoring the quality and quantity of all food & beverage items served
- Enquire guest satisfaction and handle complaints; Establish good guest relations.
Captain
Holiday Inn Atrium Hotel (Formerly Concorde Hotel)
03.2002 - 03.2004
- Maintain cooperative; team like attitude in working with captains and fellow associates, to help achieve goals to maximize guest satisfaction and profit margin
- Complete any assigned works duties
- Know the menu of the Restaurant and able to knowledgeable explain the major ingredients and preparation methods for each item to be served
- Follow timing procedures for serving each course.
Education
GCE ‘N’ Levels -
Yuan Ching Secondary School
01-1997
GCE ‘N’ Levels -
Yuan Ching Secondary School
01-1996
Skills
- Operations management
- Staff training and development
- Inventory control
- P&L management
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Outlook
- Proficient in Adobe Photoshop
Personal Information
- Age: 44
- Gender: Male
- Nationality: Singaporean
- Certificate: Food Safety and Hygiene 1 - 24 Feb 2021
- Certificate: Food Safety and Hygiene 3 - 16 Dec 2022
- Title: Food & Beverage
Languages
- English
- Mandarin
Timeline
Assistant Operations Manager - Western Division
Minor Food Group Pte Ltd
01.2025 - Current
Senior Restaurant Manager
P.S Gourmet Pte Ltd
05.2024 - 01.2025
District Manager
Yakiniku Like - Japan Chain Restaurant
09.2022 - 11.2023
Restaurant Manager
Yakiniku Like - Japan Chain Restaurant
02.2021 - 08.2022
Area Manager
SBCD Tofu House – Korean Cuisine
08.2017 - 01.2021
Operations Manager
Sea & Blue Restaurant – International Buffet
03.2017 - 07.2017
Operations Manager
Todai – International Seafood and Sushi Buffet Restaurant
02.2011 - 03.2017
Asst. Operations Manager
Hard Rock Cafe – Beijing, P.R. China
03.2010 - 11.2010
Restaurant Manager
Hard Rock Cafe – Beijing, P.R. China
02.2008 - 02.2010
Asst. Floor Manager
Hard Rock Cafe – Beijing, P.R. China
03.2006 - 01.2008
Banquet Operations Executive
Fort Canning Park - LEGENDS
04.2005 - 02.2006
Asst. Floor Manager
Holiday Inn Atrium Hotel (Formerly Concorde Hotel)
04.2004 - 03.2005
Captain
Holiday Inn Atrium Hotel (Formerly Concorde Hotel)
03.2002 - 03.2004
GCE ‘N’ Levels -
Yuan Ching Secondary School
GCE ‘N’ Levels -
Yuan Ching Secondary School
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