Dominic Chin
Summary
Someone who loves to give encouragement with talents for team building, leading & motivating , as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Theatre Manager
Shaw Theatres Pte. Ltd.
12.2017 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. This includes managing a staff strength of around 40-70 part-time and full-time employees at any given outlet.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handle emergency situations such as breakdowns and perform service recovery
- Coordinate and execute partial and private hall bookings for clients
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensure daily operations are in good order and oversee all operations
Supply Assistant (National Service)
Republic Of Singapore Air Force
02.2015 - 02.2017
- Reorganized supplies and increased productivity.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Nominated as the Squadron cohesion and events IC which involved monthly planning of recreational activities such as movie events, sports & activities, seminars and creation of customized souvenirs
- Master of Ceremony for Squadron's change of command parade (Commentator)
- Host and speaker for Squadron seminar
- Speaker for induction programme for newly posted in NSF's and NSmen
- Sourcing, liaising and purchasing of products with third party vendors via the Gebiz system
Customer Service Officer /Shift Leader
Shaw Theatres Pte. Ltd.
11.2011 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cashiering duties
- Performing solo opening and closing store duties
- Assisting in private hall rentals and the necessary logistics and requirements
- Assisting with hall breakdowns and crowd control
- Assisting the manager with training of new staffs
Crew
Each A Cup
06.2011 - 12.2011
- Worked well with teammates and accepted coaching from management team.
- Worked front counter and back of house which included preparation of drinks and specialty teas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Crew
Breadbar Cafe
01.2010 - 12.2010
- Worked well with teammates and accepted coaching from management team.
- Worked front counter and back of house.
Education
Bachelor of Arts - Business
Edinburgh Napier University
Singapore10.2021
Diploma - Tourism And Hospitality Management
PSB Academy
Singapore12.2014
Certificate - Business Management
PSB Academy
Singapore12.2013
Skills
- Customer Retention
- Cost Control
- Staff Scheduling
- Quality Assurance
- Schedule Management
- Employee Motivation
- Staff Training/Development
- Organizational Structuring
- Hiring and Onboarding
- Customer and Public Relations
- Operations Management
- Class 3 driving license
Accomplishments
- Received the Edusave award for achievement, good leadership and service (EAGLES)
- Received a letter of appreciation by the commander of Changi Airbase for the contributions made during National Service
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Theatre Manager
Shaw Theatres Pte. Ltd.
12.2017 - Current
Supply Assistant (National Service)
Republic Of Singapore Air Force
02.2015 - 02.2017
Customer Service Officer /Shift Leader
Shaw Theatres Pte. Ltd.
11.2011 - 02.2015
Crew
Each A Cup
06.2011 - 12.2011
Crew
Breadbar Cafe
01.2010 - 12.2010
Bachelor of Arts - Business
Edinburgh Napier University
Diploma - Tourism And Hospitality Management
PSB Academy
Certificate - Business Management
PSB Academy
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