Diyana Umairah Bte Roslan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Exhibition Crew
Van Gogh: The Immersive Experience
03.2023 - Current
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Sold tickets to customers and assisted with identifying best types of ticket to purchase based on their groups and identification.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Transported merchandise to sales floor and restocked shelves, racks and bins, ensuring proper display of products.
Tour Guide
Van Gogh: The Immersive Experience
05.2023 - Current
- Guided groups of up to 15 people on scheduled tours.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Provided information on various sites and about Van Gogh throughout area, relaying little-known stories to provide interest.
Secretariat
Singapore Grand Prix
08.2023 - 09.2023
- Managing finance’s and administrative work for the artist liaison officers.
- Coordinated artist liaison officers schedules and deployed them based on necessity to assist other teams.
- Set priorities and problem-solved workflow issues to maintain rapport between artists, artist liaison officers and other teams.
Sales associate
Dear Collective
01.2020 - 03.2020
- Received cashier training and operated store individually while dealing with online orders as well as in-store customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Guest Service Usher
Gardens By The Bay
01.2019 - 04.2019
- Crowd control and ushering customers onto the shuttle, managing crowds to guarantee safety of guests.
- Answering queries from visitors and guiding them around the attraction to facilitate positive experiences.
Intern
M & A Law Corporation
09.2016 - 10.2016
- Billing clients based on the services provided by the lawyers
- Administrative work of filing, photocopying of documents, transcribed recorded meetings and interviews.
Education
Bachelor of Arts - History
Nanyang Technological University
07.2023
A Levels - Arts
MILLENNIA INSTITUTE
11.2018
Skills
- Public Speaking
- Customer Engagement
- File Organization
- Data Research and Analysis
- Microsoft Office
- Administrative Support
- Critical Thinking
- Adapt to Diverse Groups
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Bengali
Beginner (A1)
Timeline
Secretariat
Singapore Grand Prix
08.2023 - 09.2023
Tour Guide
Van Gogh: The Immersive Experience
05.2023 - Current
Exhibition Crew
Van Gogh: The Immersive Experience
03.2023 - Current
Sales associate
Dear Collective
01.2020 - 03.2020
Guest Service Usher
Gardens By The Bay
01.2019 - 04.2019
Intern
M & A Law Corporation
09.2016 - 10.2016
Bachelor of Arts - History
Nanyang Technological University
A Levels - Arts
MILLENNIA INSTITUTE
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