Diyanah Shahirah
Singapore
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist (Maternity Cover 4 Months)
Madame Ooze
01.2025 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized and maintained files and records to ensure up-to-date documentation.
Front Desk Associate
Social M Hotel
10.2024 - 01.2025
- Greet and assist guests during check-in and check-out processes, ensuring a positive first and last impression
- Respond promptly to guest inquiries and provide information regarding hotel amenities, services, and local attractions
- Manage reservations, handle guest requests, and address any issues that arise during a guest's stay, employing effective problem-solving skills
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and a seamless guest experience
- Maintain accurate records of guest information, room availability, and billing procedures
- Exhibit a warm and welcoming demeanor, fostering positive relationships with guests from diverse backgrounds
Retail Associate
UNIQLO Jurong Point
03.2024 - 09.2024
- Acted as a brand ambassador, promoting customer satisfaction and loyalty
- Assisted customers with styling advice and handled stock inquiries
- Contributed to store layout changes and merchandising strategies
Retail Associate
HOOGA
12.2023 - 02.2024
- Assessed customer needs and provided product information to enhance customer experience
- Maintained a presentable store environment and managed inventory levels
- Operated cash registers and handled customer transactions
- Supported and participated in company atrium sales and promotional events
- Executed ad hoc duties as required by management
Retail Associate
UNIQLO Orchard Central Global Flagship Store
12.2020 - 12.2023
- Acted as a brand ambassador, promoting customer satisfaction and loyalty
- Assisted customers with styling advice and handled stock inquiries
- Managed “Custom Corner” operations including t-shirt printing and embroidery
- Contributed to store layout changes and merchandising strategies
- Participated in store-wide initiatives to maintain the global store standard
Retail Associate (Internship)
Harvey Norman Millenia Walk Flagship Store
07.2020 - 09.2020
- Identified customer needs and stayed up-to-date with product knowledge
- Executed product upselling and warranty sales
- Maintained high standards in store presentation and visual merchandising
Education
Higher NITEC in IT System & Networks
02-2021
NITEC in Social Media & Web Development
02-2019
GCE N' LEVEL
01-2016
PSLE
01-2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Administrative skills
- Hospitality services
- Sensitive information handling
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Front Desk Receptionist (Maternity Cover 4 Months)
Madame Ooze
01.2025 - 04.2025
Front Desk Associate
Social M Hotel
10.2024 - 01.2025
Retail Associate
UNIQLO Jurong Point
03.2024 - 09.2024
Retail Associate
HOOGA
12.2023 - 02.2024
Retail Associate
UNIQLO Orchard Central Global Flagship Store
12.2020 - 12.2023
Retail Associate (Internship)
Harvey Norman Millenia Walk Flagship Store
07.2020 - 09.2020
Higher NITEC in IT System & Networks
NITEC in Social Media & Web Development
GCE N' LEVEL
PSLE
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