DIVYAM BALANA
Summary
Dynamic Restaurant Manager with a proven track record at Fifth Season Restaurant, excelling in team management and customer engagement. Enhanced operational workflows and achieved high customer satisfaction through effective communication and complaint resolution. Skilled in POS system operation, fostering a positive work environment that drives productivity and quality service.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Fifth Season Restaurant
08.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Business Manager
Own Business
04.2020 - 04.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Supervisor of Operations
Restaurant Brands
02.2019 - 02.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
High School Diploma -
Beacon International College
Singapore03-2019
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Operations management
- Customer-oriented
- Complaint resolution
- Food service background
MOVIES, VIDEO GAME, READING BOOKS.
COMEDY THRILLER.
SOCCER.
DOCUMENTARY.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
Fifth Season Restaurant
08.2024 - Current
Business Manager
Own Business
04.2020 - 04.2023
Supervisor of Operations
Restaurant Brands
02.2019 - 02.2020
High School Diploma -
Beacon International College
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