DIVYAA KALESELVAN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Supervisor - Part Time
Pizza Hut
09.2019 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Guest Service Host - Part Time
Madame Tussauds
10.2022 - 01.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Set up promotional displays and equipment for special events and activities.
- Greeted customers entering the attraction and responded promptly to customer needs.
Administrative Assistant - Full Time
Synergy AVL Pte Ltd.
10.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Cashier - Part Time
Wildlife Reserve - Jurong Bird Park
12.2018 - 04.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
Education
Diploma in Accounting And Finance
PSB Academy
Singapore04.2024
Certificate in Business Management
PSB Academy
Singapore12.2021
O Level
Northland Secondary School
Singapore01.2017
N Level
North View Secondary School
Singapore01.2016
Skills
- Business Planning
- Business Administration
- Verbal and Written Communication
- Originality and Creativity
- Microsoft PowerPoint
- Positive and Friendly Customer Service
- Time Management
- Event Management
- Cash Management
- Multitasking and Organization
- Customer Experience
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Guest Service Host - Part Time
Madame Tussauds
10.2022 - 01.2023
Administrative Assistant - Full Time
Synergy AVL Pte Ltd.
10.2021 - 04.2022
Supervisor - Part Time
Pizza Hut
09.2019 - 03.2023
Cashier - Part Time
Wildlife Reserve - Jurong Bird Park
12.2018 - 04.2019
Diploma in Accounting And Finance
PSB Academy
Certificate in Business Management
PSB Academy
O Level
Northland Secondary School
N Level
North View Secondary School
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