Divya Rajkumar
System Analyst
Summary
Business Analytics graduate with an emphasis on statistical and database techniques, database management, and business intelligence. Prior experience as System Analyst at IBM. Acquired expertise in Business and Technical areas. Systems Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions. Over two years working with IBM tools and network. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
System analyst
IBM
09.2016 - 04.2018
- Monitored client servers from various industry segments for severities and provided timely resolution( Tools: IBM Tivoli and IBM Netcool)
- Assured the Servers are maintained well and had keen attention on values of the customer data
- Analyzed the severity data to find patterns and provided recommendations to increase efficiency
- Measured server performance and implemented changes to improve execution time
- Provided insights to the server maintenance team to better time the schedules and refreshes
- Studied business operations, gathered information, and evaluated output requirements of the client’s insights
- Prepared technical reports by collecting, analyzing, and summarizing information and trends on a daily and monthly basis
- Represented the team to communicate with the client-side for the daily and monthly analysis of the data
- Initiated and created visualization using excel with the summary of the data for a better understanding
- Documented workflow with the new process after rectifying the root cause of the problem.
Education
Graduate Diploma - Business Analytics
Singapore Institute of Management
05.2020 - 05.2021
B.Eng - Computer Science Engineering
Saveetha University
09.2012 - 05.2016
Skills
Tableau, R, Java, SQL, Python
Analytical reporting
IBM Netcool ,MS Tools, IBM Tivoli
Presenting & Reporting
Problem solving ,Decision making
Strategic thinkingData modeling
Data Mining
Database management
Project Management
Multitasking Abilities
Accomplishments
- Analyzed real-time real estate data to predict resale price
- Data variables like area, flat type, town, model, etc
- Were included to perform regression, decision tree,and association analyses using R and compared to find the best fit
- The results were formulated in Tableau for graphical presentation
- Business Analytics Concepts, Principles, and Applications:
- Studied sales data for an imaginary company and performed data cleaning, data eyeballing, and data analysis using Python
- The results were visualized in Python for graphical presentation
- Customer Relationship Management:
- Analyzed credit card dataset to find out trends and outliers using Python and R
- Studied the root cause of the outliers
- Used Modelling techniques like linear regression, Multiple regression, and Vif for Multicollinearity models
- Analyzed titanic dataset and performed linear and logistic regression to find predictors that influence passenger mortality using R programming
- Personalized web search engine:
- The objective of the project was to reduce information overload, reduce time, privacy and provide feasible information by querying personalized local datasets
- Developed modules and designed a personalized web search engine for all the databases within a local area network
- Academic Projects, Certificates2015 Hack B Event2014 -Microsoft Azure2014 International workshop on Android application development2014 Cyber Forensics.
Timeline
Graduate Diploma - Business Analytics
Singapore Institute of Management
05.2020 - 05.2021
System analyst
IBM
09.2016 - 04.2018
B.Eng - Computer Science Engineering
Saveetha University
09.2012 - 05.2016